Global Technical Product Support Specialist

Life Fitness / Hammer Strength; Rosemont (IL); Hybrid; USD 71,000 - 100,000; Full time

Benefits offered by this job

401(k) with 4% employer match

Medical, dental and vision insurance

Paid time off and holidays

On-site fitness center

Job summary

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join the Global Technical Product Support team in a hybrid role based in Rosemont/Schaumburg, IL. You will help make products easier to install, service, and support, and work with engineers, product managers, and field teams worldwide.

The role emphasizes troubleshooting, hands-on product work, and cross-functional collaboration, with travel up to 15% and a strong focus on improving product support materials and

Qualifications

• Associate or technical degree in IT, Electronics, Engineering Technology, or related field.
• At least 5 years in technical support, field service, or similar role.
• Strong troubleshooting and problem-solving skills.
• Hands-on experience with electronic, electrical, mechanical, IT, or related technical systems.

Responsibilities

• Provide input on installation and service requirements for new product development.
• Collaborate with Engineering and Product Management to address installation/service issues.
• Participate in product reviews, project meetings and launches.
• Coordinate project tasks, meetings and follow-ups.
• Provide technical support to technicians, installers, service teams and partners.
• Troubleshoot technical and product-related issues.
• Identify recurring problems and drive solutions with teams.
• Create/update troubleshooting guides, service procedures and FAQs.
• Develop technical training materials and product demonstrations.
• Support global teams to ready new products for launch.

Skills

Troubleshooting

Problem-solving

Communication

English

Microsoft Office

Ticketing tools

Collaboration platforms

Education

Associate or technical degree in IT/Electronics/Engineering Technology or related field

Tools

Ticketing tools

Knowledge bases

Collaboration platforms

Microsoft Office

Job description

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join the Global Technical Product Support team in a hybrid role based in Rosemont/Schaumburg, IL. You will help make products easier to install, service, and support, and work with engineers, product managers, and field teams worldwide.

The role emphasizes troubleshooting, hands-on product work, and cross-functional collaboration, with travel up to 15% and a strong focus on improving product support materials and