Global Technical Product Support Specialist

Life Fitness / Hammer Strength

Rosemont (IL)

Hybrid

USD 71,000 - 100,000

Full time

3 days ago
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Benefits offered by this job

401(k) with 4% employer match
Medical, dental and vision insurance
Paid time off and holidays
On-site fitness center

Job summary

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join the Global Technical Product Support team in a hybrid role based in Rosemont/Schaumburg, IL. You will help make products easier to install, service, and support, and work with engineers, product managers, and field teams worldwide.

The role emphasizes troubleshooting, hands-on product work, and cross-functional collaboration, with travel up to 15% and a strong focus on improving product support materials and

Qualifications

  • Associate or technical degree in IT, Electronics, Engineering Technology, or related field.
  • At least 5 years in technical support, field service, or similar role.
  • Strong troubleshooting and problem-solving skills.
  • Hands-on experience with electronic, electrical, mechanical, IT, or related technical systems.

Responsibilities

  • Provide input on installation and service requirements for new product development.
  • Collaborate with Engineering and Product Management to address installation/service issues.
  • Participate in product reviews, project meetings and launches.
  • Coordinate project tasks, meetings and follow-ups.
  • Provide technical support to technicians, installers, service teams and partners.
  • Troubleshoot technical and product-related issues.
  • Identify recurring problems and drive solutions with teams.
  • Create/update troubleshooting guides, service procedures and FAQs.
  • Develop technical training materials and product demonstrations.
  • Support global teams to ready new products for launch.

Skills

Troubleshooting
Problem-solving
Communication
English
Microsoft Office
Ticketing tools
Collaboration platforms

Education

Associate or technical degree in IT/Electronics/Engineering Technology or related field

Tools

Ticketing tools
Knowledge bases
Collaboration platforms
Microsoft Office

Job description

Life Fitness / Hammer Strength is seeking a Technical Product Support Specialist to join the Global Technical Product Support team in a hybrid role based in Rosemont/Schaumburg, IL. You will help make products easier to install, service, and support, and work with engineers, product managers, and field teams worldwide.

The role emphasizes troubleshooting, hands-on product work, and cross-functional collaboration, with travel up to 15% and a strong focus on improving product support materials and

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