Regional HVAC Service Leader: Growth, Team & Client Impact

Nextech; Drexel Gardens (IN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Excellent health insurance

Dental, Vision, and Life options

401k with company match

8 paid holidays

Paid vacation days

Job summary

Nextech is seeking a Regional Service Manager to lead technicians and administrative staff across the region. The role emphasizes clear communication, customer satisfaction, and meeting service level agreements, with accountability for performance and cost control.

You'll oversee onboarding, coaching, and annual reviews, while coordinating with Operations to ensure timely responses, strong field collaboration, and consistent service quality for our HVAC customers nationwide.

Qualifications

• 5 years of field HVAC experience or equivalent business experience.
• HVAC management experience.
• Excellent interpersonal and communication skills, both written and oral.
• Strong organizational skills with ability to manage multiple tasks and deadlines.

Responsibilities

• Recruiting and developing the administration team.
• Delivering all company goals and metrics.
• Providing customer satisfaction.
• Dispatcher onboarding.
• Annual reviews with Operations Manager approvals.
• Reviewing company reports and sharing with the team.
• Communicating needs to field teams.
• Escalation point for callbacks and promoting the company image.
• Managing customer relationships for the assigned area.
• Maintaining and communicating weekly activity schedule.
• Scheduling all calls efficiently and planning.
• Ensuring area meets customer and SLA requirements.
• Managing dispatchers and ensuring company systems are followed.
• Bottom line accountability for assigned divisions.
• Managing labor and material costs.
• Supporting ASM and technician development.
• Delivering high level of customer service consistently.

Skills

HVAC experience

HVAC management

Customer service

Job description

Nextech is seeking a Regional Service Manager to lead technicians and administrative staff across the region. The role emphasizes clear communication, customer satisfaction, and meeting service level agreements, with accountability for performance and cost control.

You'll oversee onboarding, coaching, and annual reviews, while coordinating with Operations to ensure timely responses, strong field collaboration, and consistent service quality for our HVAC customers nationwide.