HVAC Operations Leader: Scale Service, SLA & Team Growth

Nextech; Dupont (OH); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Health Insurance (employee only option

Dental & Vision

Life insurance

401k match

Holidays

Personal days

Vacation days

Job summary

Nextech, America's largest HVAC/R service provider, is seeking an HVAC Operations Manager to lead the service department and our HVAC technicians. You will organize, direct, and coordinate service activities to deliver outstanding customer service and brand recognition.

The role requires a strong HVAC/R technical background, 7+ years of management experience, and exceptional communication. This is a high-energy, fast-paced leadership position within a nationwide team.

Qualifications

• 7+ years of management experience in HVAC contracting or building-related services.
• O6A license required.
• HVAC/R technical background.
• Strong communication and quality management principles.
• Experience with management and conflict resolution.
• Excellent organizational skills and ability to meet deadlines.
• Advanced Microsoft Office skills.

Responsibilities

• Oversee full financial operations for the service dept.
• Review PMs, CINB, SLA and P&L reports with the team.
• Handle customer escalation calls and provide solutions.
• Ensure monthly/quarterly/yearly goals are met.
• Manage SLAs with current and new clients.
• Recruit, hire, and develop service operations staff.
• Develop training plans for the service support team.
• Deliver goals and metrics for the group.
• Conduct annual reviews.
• Identify improvements and communicate them.
• QA on work performed at customer facilities.
• Cover for absent tier-2 managers.
• Create and send weekly activity schedule to VP Ops.

Skills

Management experience

HVAC/R technical

O6A License

Quality management

Conflict resolution

Organizational skills

Interpersonal communication

Multitasking / deadlines

MS Office proficiency

Tools

MS Office

Job description

Nextech, America's largest HVAC/R service provider, is seeking an HVAC Operations Manager to lead the service department and our HVAC technicians. You will organize, direct, and coordinate service activities to deliver outstanding customer service and brand recognition.

The role requires a strong HVAC/R technical background, 7+ years of management experience, and exceptional communication. This is a high-energy, fast-paced leadership position within a nationwide team.