HVAC Regional Service Leader | Manage & Elevate Field Teams

Nextech; Ashland (VA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Health Insurance (employee only)

Dental Insurance

Vision Insurance

Accident Insurance

Critical Illness Insurance

Disability Insurance

Supplemental Life Insurance

Life Insurance (free)

401k with 50% match up to 5%

7 paid Holidays

2 paid Personal Days

10 paid Vacation Days

Job summary

Nextech in Ashland, VA is seeking a Regional Service Manager to lead technicians and administrative staff, driving customer satisfaction and company goals. The role requires strong communication and leadership to develop the operations team and ensure quality service.

You will manage dispatchers, oversee scheduling, and monitor performance while maintaining Nextech's reputation for reliability. Experience in HVAC and a proactive, detail-oriented approach are essential.

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience.
• HVAC Management Experience.
• Technical knowledge necessary to provide value to our technicians and customers.
• Extremely high level of urgency to resolve problems.
• High level of computer skills.
• Ability to build rapport with clients.
• Proven track record in prior role.
• Level personality with a drive for success.
• Ability to focus on desired results.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.
• Ability to adapt to very fast-paced environment and deadlines.
• Strong attention to detail.

Responsibilities

• Recruiting and development of administration team.
• Delivery of all company goals and metrics.
• Provide customer satisfaction.
• Dispatcher on-boarding.
• Evaluate and perform annual reviews with Operations Manager approvals.
• Review company reports and share with team.
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s).
• Escalation point for callbacks.
• Successfully promote company’s image, appearance, and reputation.
• Manage customer relationships for assigned area.
• Maintain and communicate weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Ensure area meets or exceeds customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.
• Bottom line accountability for assigned divisions.
• Manage labor and material costs.
• Support ASM and the development of technicians.
• Excellent interpersonal and communication skills, both written and oral.
• Deliver high level of customer service on a consistent basis.

Skills

HVAC experience

HVAC management

Communication

Scheduling

Team leadership

Customer service

Problem-solving

Interpersonal skills

Attention to detail

Organizational skills

Adaptability

Job description

Nextech in Ashland, VA is seeking a Regional Service Manager to lead technicians and administrative staff, driving customer satisfaction and company goals. The role requires strong communication and leadership to develop the operations team and ensure quality service.

You will manage dispatchers, oversee scheduling, and monitor performance while maintaining Nextech's reputation for reliability. Experience in HVAC and a proactive, detail-oriented approach are essential.