HVAC Operations Leader | Scale Service Excellence & People

Nextech; Lenexa (KS); On-site; USD 115,000 - 125,000; Full time

Benefits offered by this job

Free employee health insurance

Free life insurance equal to annualpay

401k with 50% match up to 5%

7 paid Holidays

2 paid Personal days

10 paid Vacation days

Job summary

Nextech, America’s largest HVAC/R service provider, seeks a Service Operations Manager to oversee the service department and HVAC technicians. You will direct, coordinate and control service activities to achieve outstanding customer service and brand recognition.

The role requires HVAC technical background and 7+ years of management experience, with strong communication and organizational skills. Nextech offers comprehensive benefits, a 401k match, holidays, and generous paid time off.

Qualifications

• 7+ years of management experience in HVAC contracting or building-related services.
• HVAC/R technical background and ability to review technical reports.
• Strong communication and quality management knowledge.
• Experience with conflict resolution and process improvement.
• Excellent interpersonal and written/oral communication skills.
• Advanced Microsoft Office and computer literacy.

Responsibilities

• Oversee the service operations and HVAC technicians to ensure top service.
• Direct, coordinate and control service activities to achieve customer satisfaction.
• Review PMs, CINB, SLA and P&L and share insights with the team.
• Handle customer escalations and provide timely solutions.
• Meet monthly/quarterly/yearly company goals and SLA commitments.
• Recruit, hire and develop the service operations team.
• Develop training plans for the service support group.
• Deliver goals and metrics for the assigned group.
• Conduct annual performance reviews and identify improvement opportunities.
• Ensure quality assurance on work performed at customer facilities.
• Cover in absence of higher level managers and communicate weekly schedules.

Skills

HVAC/R knowledge

Management experience

Communication skills

Organizational skills

Tools

Microsoft Office

Job description

Nextech, America’s largest HVAC/R service provider, seeks a Service Operations Manager to oversee the service department and HVAC technicians. You will direct, coordinate and control service activities to achieve outstanding customer service and brand recognition.

The role requires HVAC technical background and 7+ years of management experience, with strong communication and organizational skills. Nextech offers comprehensive benefits, a 401k match, holidays, and generous paid time off.