Regional HVAC Service Manager — Lead & Elevate Field Teams

Nextech Commercial HVAC & Refrigeration; Town of Sun Prairie (WI); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Health Insurance

Dental

Vision

Accident Insurance

Critical Illness

Disability Insurance

Life Insurance

Free life insurance

401k match

Paid holidays

Personal days

Vacation days

Job summary

Nextech is seeking a Regional Service Manager to lead technicians and administrative staff in Wisconsin. The role emphasizes effective communication to support the operations team and customer satisfaction across the service region.

Qualified candidates will have HVAC leadership experience, strong computer skills, and a proven track record managing teams. The position offers comprehensive health benefits, a 401(k) plan with matching, and paid time off, with a competitive salary range.

Qualifications

• 5 years of field HVAC experience or equivalent business experience.
• HVAC management experience.
• Strong computer skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Recruiting and development of administration team.
• Delivery of all company goals and metrics.
• Provide customer satisfaction.
• Dispatcher on-boarding.
• Evaluate and perform annual reviews with Operations Manager approvals.
• Review company reports and share with team.
• Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s).
• Escalation point for callbacks.
• Promote company image, appearance, and reputation.
• Manage customer relationships for assigned area.
• Maintain and communicate weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Meet or exceed customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.

Skills

HVAC experience

Management experience

Computer skills

Interpersonal skills

Customer service

Tools

CRM software

Job description

Nextech is seeking a Regional Service Manager to lead technicians and administrative staff in Wisconsin. The role emphasizes effective communication to support the operations team and customer satisfaction across the service region.

Qualified candidates will have HVAC leadership experience, strong computer skills, and a proven track record managing teams. The position offers comprehensive health benefits, a 401(k) plan with matching, and paid time off, with a competitive salary range.