HVAC Regional Service Manager

Nextech; Drexel Gardens (IN); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Excellent health insurance

Dental, Vision, and Life options

401k with company match

8 paid holidays

Paid vacation days

Job summary

Nextech is seeking a Regional Service Manager to lead technicians and administrative staff across the region. The role emphasizes clear communication, customer satisfaction, and meeting service level agreements, with accountability for performance and cost control.

You'll oversee onboarding, coaching, and annual reviews, while coordinating with Operations to ensure timely responses, strong field collaboration, and consistent service quality for our HVAC customers nationwide.

Qualifications

• 5 years of field HVAC experience or equivalent business experience.
• HVAC management experience.
• Excellent interpersonal and communication skills, both written and oral.
• Strong organizational skills with ability to manage multiple tasks and deadlines.

Responsibilities

• Recruiting and developing the administration team.
• Delivering all company goals and metrics.
• Providing customer satisfaction.
• Dispatcher onboarding.
• Annual reviews with Operations Manager approvals.
• Reviewing company reports and sharing with the team.
• Communicating needs to field teams.
• Escalation point for callbacks and promoting the company image.
• Managing customer relationships for the assigned area.
• Maintaining and communicating weekly activity schedule.
• Scheduling all calls efficiently and planning.
• Ensuring area meets customer and SLA requirements.
• Managing dispatchers and ensuring company systems are followed.
• Bottom line accountability for assigned divisions.
• Managing labor and material costs.
• Supporting ASM and technician development.
• Delivering high level of customer service consistently.

Skills

HVAC experience

HVAC management

Customer service

Job description

Overview

Join the best in the industry at Nextech and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America's largest HVAC/R service provider.

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing

The Regional Service Manager (RSM) will be responsible for managing technicians and administrative staff. In this position, the candidate will need to be an effective communicator as it is critical to the development of our operational team and quality of support we provide to our customers.

What Makes Nextech Different?

• Excellent Health Insurance options including a FREE employee only option
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• FREE life insurance equal to your annualized pay rate
• 401k with a 50% match up to the first 5% of your contributions
• 7 paid Holidays
• 2 paid Personal days
• 10 paid Vacation days

Min Compensation

USD $75,000.00/Yr.

Max Compensation

USD $95,000.00/Hr.

Responsibilities

• Recruiting and development of administration team
• Delivery of all company goals and metrics
• Provide customer satisfaction
• Dispatcher on-boarding
• Evaluate and perform annual reviews with Operations Manager approvals
• Review company reports and share with team
• Communicate needs to field teams (Dispatchers, ASMs, Operations Manager, and VP's)
• Escalation point for callbacksSuccessfully promote company's image, appearance, and reputation
• Manage customer relationships for assigned area
• Maintain and communicate weekly activity schedule
• Ensure efficient and well-planned scheduling of all calls
• Ensure area meets or exceeds customer and company SLA requirements
• Manage dispatchers and ensure company systems and procedures are followed
• Bottom line accountability for assigned divisions
• Manage labor and material costs
• Support ASM and the development of technicians
• Excellent interpersonal and communication skills, both written and oral
• Deliver high level of customer service on a consistent basis

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience
• HVAC Management Experience
• Technical knowledge necessary to provide value to our technicians and customers
• Extremely high level of urgency to resolve problems
• High level of computer skills
• Ability to build rapport with clients
• Proven track record in prior role
• Level personality with a drive for success
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Ability to adapt to very fast-paced environment and deadlines
• Strong attention to detail

Physical Requirements

• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
• Able to sit at a computer for up to 8 hours