Strategic Enterprise Key Account Manager

Acquia; United States; Remote; USD 120,000 - 190,000; Full time

Job summary

Acquia, a Boston-based software leader, seeks a high-impact Key Account Manager to champion strategic partnerships and drive growth across priority accounts. You will be a strategic adviser and growth engine, responsible for health, retention, and commercial expansion.

This role emphasizes ownership of expansion opportunities, deep stakeholder relationships, and collaboration with Sales, Support, and Finance to deliver a world-class customer journey.

Qualifications

• Minimum of 5 years in an Account Management or Success role.
• Experience selling/managing complex cloud or SaaS for large enterprises.
• Proven track record of owning and exceeding a sales quota.
• Strong cross-functional leadership and communication skills.

Responsibilities

• Identify, negotiate, and close expansion opportunities within existing book of business to exceed growth targets.
• Build and maintain relationships with key stakeholders, business users, and procurement teams.
• Partner with Renewal Managers to ensure seamless renewal experience and mitigate churn risk.
• Act as the voice of the customer within Sales, Technical Support, and Finance to resolve issues.
• Create and execute data-driven territory plans to maximize retention and lifetime value.
• Maintain CRM hygiene and accurate account forecasting.

Skills

Account Management

Sales

SaaS

Relationship Building

Cross-functional Collaboration

Tools

Salesforce

Job description

Acquia, a Boston-based software leader, seeks a high-impact Key Account Manager to champion strategic partnerships and drive growth across priority accounts. You will be a strategic adviser and growth engine, responsible for health, retention, and commercial expansion.

This role emphasizes ownership of expansion opportunities, deep stakeholder relationships, and collaboration with Sales, Support, and Finance to deliver a world-class customer journey.