Regional Account Manager

Acquia; Boston (MA); Remote; USD 100,000 - 110,000; Full time

Job summary

Acquia, headquartered in Boston, MA, is seeking an Account Manager to drive retention, expansion opportunities, and customer success across a high-volume portfolio. You will own the customer relationship and work with cross-functional teams to secure renewals and upsell opportunities.

Responsibilities include onboarding, strategic account planning, quarterly business reviews, and maintaining accurate forecasts. Bachelor’s degree required.

Qualifications

• Proven track record of retaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities.
• Has owned & exceeded a quota
• Experience with running a high volume of accounts.
• 2 years working in an account management role.
• Strong forecasting and analytical skills.
• Energetic, smart, dynamic, and strategic.
• Ability to work effectively within a dynamic, fast paced and ever changing environment.
• Good communicator with the ability to articulate a strong value proposition.

Responsibilities

• Drive customer retention and identify expansion opportunities
• Guide customers through onboarding of products and services
• Build strategic level customer relationships and own customers' success with Acquia platform services
• Maintain control of account direction and strategy
• Host Quarterly Business Reviews to identify risk and opportunities with customers
• Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database weekly

Skills

Relationship management

Quota attainment

Account management

Experience in AM

Forecasting

Communication

Collaboration

Proactive account management

Education

Bachelor degree

Job description

Acquia empowers the world's most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world's top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it!

Career Exploration at Acquia

Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia

You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.

The specific responsibilities of the position include:

• Drive customer retention and identify expansion opportunities
• Guide customers through onboarding of products and services
• Build strategic level customer relationships and own customers' success with Acquia platform services
• Maintain control of account direction and strategy
• Host Quarterly Business Reviews to identify risk and opportunities with customers
• Build expansion pipeline by pairing targeted outbound outreach and strategic account planning with collaborative channel partner co-selling
• Exceed quarterly renewal and net renewal goals
• Partner with internal resources to resolve customer escalations or operational issues
• Coordinate with business users and procurement to ensure timely renewals
• Update and maintain Sales database weekly

Required Qualifications, Skills & Experience

• Proven track record of retaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
• Has owned & exceeded a quota
• Experience with running a high volume of accounts
• 2 years working in an account management role
• Ability to manage multiple systems at once
• Strong forecasting and analytical skills
• Energetic, smart, dynamic, and strategic
• Ability to work effectively within a dynamic, fast paced and ever changing environment
• Good communicator with the ability to articulate a strong value proposition
• Meticulous attention to detail and high level of accountability are imperative
• Self-starter who can set and manage priorities
• Strong teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive accounts and resolve customer escalations with minimal oversight
• Bachelor degree is required

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more!

The salary structure results in On-Target Earnings (OTE) ranging from $100,000 to $110,000. Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. This role is also eligible for variable compensation.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.