Regional Front Office Coordinator – Travel-Friendly

Athletico; Lincoln (NE); On-site; USD 2,066,000 - 3,237,000; Full time

Benefits offered by this job

Medical & Rx

Dental and Vision

HSA and FSA

PTO 15 days

6 holidays + 2 floating

401(k) with company match

EAP

Job summary

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience across multiple clinics. You will work with clinical teams and support revenue cycle performance, reporting to the Clinic Manager.

Responsibilities include educating patients on financial responsibilities, collecting payments, and maintaining data integrity. Travel will be required to cover regional locations in Nebraska and Iowa.

Qualifications

• Education: High School Diploma or GED.
• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration, including demographic verification and insurance eligibility.
• Educate patients on financial responsibilities and digital tools to improve transparency.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.
• Monitor KPIs for registration accuracy and patient satisfaction.
• Collaborate with PES, Billing and Clinical Operations to resolve issues.
• Utilize EMR systems and dashboards to track outcomes and support improvements.
• Coordinate communication of progress notes to referral sources.

Skills

Customer service

MS Office

Excel

Insurance knowledge

Billing

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico is hiring a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience across multiple clinics. You will work with clinical teams and support revenue cycle performance, reporting to the Clinic Manager.

Responsibilities include educating patients on financial responsibilities, collecting payments, and maintaining data integrity. Travel will be required to cover regional locations in Nebraska and Iowa.