Traveling Patient Experience Coordinator - Front Office & Scheduling

Athletico Physical Therapy; Illinois; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical & Rx, Dental and Vision (eligi

HSA, Healthcare FSA, Dependent Care F

Progyny Fertility Benefit

Company Paid Life/AD&D

Job summary

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance in a busy, patient-centered environment.

Responsibilities include registration, insurer verification, payments collection, and use of EMR systems. This full-time role involves travel to multiple Illinois locations and participation in ongoing

Qualifications

• Excellent customer service skills.
• Proficient with MS Office, Outlook and Excel.
• Knowledge of healthcare insurance benefits and coverage preferred.
• Experience with requesting and managing customer payments preferred.

Responsibilities

• Deliver an exceptional front-office experience by greeting patients warmly and resolving issues promptly.
• Accurately complete patient intake and registration to maintain data integrity.
• Educate patients on financial responsibilities and digital tools to improve engagement.
• Collect time-of-service payments and meet established collection targets.
• Manage clinic scheduling workflows to optimize provider availability and patient access.

Skills

Excellent customer service

MS Office/Outlook/Excel

Healthcare insurance knowledge

Payments collection experience

Education

High School Diploma or GED

Tools

EMR/EHR systems

Scheduling platforms

Microsoft Office Suite

Job description

Athletico Physical Therapy is seeking a Patient Experience Coordinator to ensure accurate patient intake and financial clearance, delivering a seamless front-office experience. You will collaborate with clinical teams and support revenue cycle performance in a busy, patient-centered environment.

Responsibilities include registration, insurer verification, payments collection, and use of EMR systems. This full-time role involves travel to multiple Illinois locations and participation in ongoing