Front Office Coordinator: Patient Experience & Scheduling

Athletico; Ames (IA); On-site; USD 2,066,000 - 3,237,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

HSA & FSA

PTO & Holidays

401(k) Plan

Life Insurance

Job summary

Athletico is seeking a Patient Experience Coordinator to manage front-office duties across multiple clinics in Iowa and Illinois. You will greet patients, handle intake, verify insurance, discuss payment options, and ensure compliant data handling while supporting revenue cycle activities.

Ideal candidates have 1-2 years of customer service, proficiency with MS Office, and knowledge of healthcare benefits. This full-time role offers comprehensive benefits and progressive PTO.

Qualifications

• 1-2 years of customer service required
• Knowledge of healthcare insurance benefits preferred
• Experience with requesting and managing customer payments preferred
• Proficient with MS Office, Outlook and Excel

Responsibilities

• Deliver an exceptional front-office experience by greeting patients, resolving issues promptly, and ensuring positive interactions.
• Accurately complete patient intake and registration, including demographic verification, insurance eligibility, and authorization requirements.
• Educate patients on financial responsibilities, payment options, and digital tools to improve transparency and engagement.
• Collect time-of-service payments and meet established collection targets to support revenue cycle performance.
• Manage clinic scheduling workflows to optimize provider availability and patient access.

Skills

Customer service

MS Office

Insurance knowledge

Payment collection

Education

High School Diploma

Tools

EMR/EHR systems

Scheduling platforms

Job description

Athletico is seeking a Patient Experience Coordinator to manage front-office duties across multiple clinics in Iowa and Illinois. You will greet patients, handle intake, verify insurance, discuss payment options, and ensure compliant data handling while supporting revenue cycle activities.

Ideal candidates have 1-2 years of customer service, proficiency with MS Office, and knowledge of healthcare benefits. This full-time role offers comprehensive benefits and progressive PTO.