Regional Front Desk & Patient Care Coordinator

Lifestance-Health; Orlando (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health seeks a Rover Practice Coordinator to backfill staffing gaps and support front office operations for a defined state/region. You will deliver high-quality customer service to in-person and remote patients and clinicians, while ensuring accuracy in paperwork, scheduling, and payments.

The role requires flexibility in scheduling, HIPAA compliance, and collaboration with clinicians to maintain an engaged, efficient practice environment.

Qualifications

• Minimum of 6 months demonstrated success in a LifeStance Practice or Lead Practice Coordinator position, or manager approved exception based on readiness.
• Currently not on active Corrective Action or Performance Improvement Plan.
• Ability to flex schedule based on business need.

Responsibilities

• Create and maintain a positive, supportive, and professional working environment; serve as a culture carrier.
• Prepare patient paperwork ensuring all is complete and chart is ready.
• Perform general office duties including mail, scans, e-faxes, and office organization.
• Greet and check patients in/out in a courteous manner.
• Assist patients with billing questions, scheduling, and portal issues.
• Manage queues in the phone system to ensure timely calls.
• Assist patients with telehealth access and portal troubleshooting.
• Collect co-payments and verify insurance eligibility.
• Audit clinician schedules for accuracy and completeness.
• Support clinicians with administrative questions and duties.

Skills

Multitasking

Communication

Teamwork

HIPAA

Education

High School or equivalent

Associates/Bachelor’s degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health seeks a Rover Practice Coordinator to backfill staffing gaps and support front office operations for a defined state/region. You will deliver high-quality customer service to in-person and remote patients and clinicians, while ensuring accuracy in paperwork, scheduling, and payments.

The role requires flexibility in scheduling, HIPAA compliance, and collaboration with clinicians to maintain an engaged, efficient practice environment.