Regional Fleet Client Success Leader

Cox Enterprises; Charlotte (NC); Vor Ort; USD 89.000 - 134.000; Vollzeit

Zusammenfassung

Cox Enterprises is seeking a Senior Manager of Fleet Client Services to lead the scheduling team, grow a client portfolio, and drive revenue while maintaining high customer satisfaction across a multi-market territory, including Norfolk, Raleigh, and Charlotte.

The role emphasizes strategic leadership, relationship management, and collaboration with Sales and Field Operations to maximize client value and ensure safety and service excellence.

Qualifikationen

• Bachelor's degree required or equivalent with extensive experience in related field
• Proven leadership experience managing teams and driving revenue growth

Aufgaben

• Lead scheduling team to optimize work volumes and staffing levels
• Manage and grow a portfolio of Fleet Maintenance clients within territory
• Achieve revenue and customer churn targets for the market
• Build and maintain client relationships and ensure superior customer experience
• Collaborate with Sales and Field Operations to deliver value to clients
• Escalation point for complex customer issues and action plan development

Kenntnisse

Leadership

Relationship building

Sales targets

Analytical thinking

Influence

Problem solving

Ausbildung

Bachelor's degree in a related discipline

Degree in a related field (preferred)

Jobbeschreibung

Cox Enterprises is seeking a Senior Manager of Fleet Client Services to lead the scheduling team, grow a client portfolio, and drive revenue while maintaining high customer satisfaction across a multi-market territory, including Norfolk, Raleigh, and Charlotte.

The role emphasizes strategic leadership, relationship management, and collaboration with Sales and Field Operations to maximize client value and ensure safety and service excellence.