Field Service Tech - Print Imaging & Remote Support

Canon; Cleveland (OH); On-site; USD 45,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit

Job summary

Canon U.S.A., Inc. is seeking a field service professional to ensure product quality and service delivery in the Central and Southeast regions. The role requires on-site work, strong printer knowledge, and flexibility for substantial travel, including international assignments.

Responsibilities include advanced technical support to field engineers, new product installations, and knowledge transfer across teams. A 24/7 environment and security clearances may be required.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience
• Associates degree in Mechanical or Electronics area of study
• Field service experience, including printer knowledge and testing and/or diagnostic applications
• Advanced computer skills (networking, multi operating system, Windows Server, Linux etc.) preferred
• Understanding of TDM print market
• May require up to 70% travel (domestic and Internationally), including overnights
• Must be able to work in a 24/7 environment, perform shift work, and on-call rotations
• Security clearance steps as required by customers to enter premises
• Technical certifications such as A+, Network+, MCSE are highly desired
• Advanced color certification
• Knowledge of PLC / Control software
• Knowledge of digital workflows in a color environment
• Must lift 50 lbs and be mobile >50% of the time

Responsibilities

• Provides ongoing third-level technical support to field engineers and troubleshoots problems on equipment
• Provides field support for new product introductions & installations
• Provides instruction on new adjustments, repairs, upgrades and troubleshooting procedures
• May audit accounts/equipment for performance and ensure proper maintenance, report on others work to meet standards
• Escalates issues to minimize customer downtime
• Informs Canon USA Management on escalation status
• Maintains and updates problem records and reports resolved/unresolved problems
• Trains other engineers in tools, working methods, and technical tips
• Troubleshoots MICR issues and answers MICR related questions
• Ensures all tasks are completed in a timely fashion (RCCA)
• Completes Bundle upgrades confidently
• Discusses interaction between Ink & Media

Skills

Field service

Printer knowledge

Troubleshooting

Networking

Windows Server

Linux

Education

HS Diploma/GED

Associates degree in Mechanical/Electronics

Tools

SAR

imPACT

RCCA

CRM

Maintenance Assist

Remote Assist

ADAM

Job description

Canon U.S.A., Inc. is seeking a field service professional to ensure product quality and service delivery in the Central and Southeast regions. The role requires on-site work, strong printer knowledge, and flexibility for substantial travel, including international assignments.

Responsibilities include advanced technical support to field engineers, new product installations, and knowledge transfer across teams. A 24/7 environment and security clearances may be required.