Regional Field Services Manager - Riverside, CA (Region Pacific & Mountain Region)

Ronnoco Coffee LLC; Riverside (CA); Vor Ort; USD 90.000 - 120.000; Vollzeit

Zusammenfassung

Ronnoco Beverage Solutions is seeking a hands-on Regional Field Service Manager to lead field operations across an assigned California territory. You will work with technicians, visit customers, resolve service challenges, and ensure responsive, dependable support.

Responsibilities include developing the field team, driving service performance, and coordinating with service partners and Sales on installations.

Qualifikationen

• Bachelor's degree or equivalent experience required.
• 5–10 years of related technical, field service, or operational experience preferred.
• 3–5 years of supervisory/management experience leading a technical or field-based team.
• Working knowledge of beverage or comparable commercial equipment operation and repair.

Aufgaben

• Lead day-to-day leadership, coaching, and development for Field Service Technicians.
• Conduct ride-alongs and coaching on technical skills, customer interaction, safety, and procedures.
• Identify training needs and evaluate progress with goals for technicians.
• Develop technicians for future leadership opportunities.
• Own service response, completion, and first-visit resolution across the territory.
• Coordinate with Service Coordinator on priorities and escalate concerns.
• Build relationships with key customers via regular visits.
• Collaborate with Sales on activity and upcoming installations.
• Coordinate with other Regional Field Service Managers to maintain standards.
• Guide third-party providers when coverage is unavailable.
• Review service quality and customer feedback; provide technical support as needed.
• Maintain inventory for warehouse, vehicles, routes, parts, and equipment.
• Monitor expenses, service metrics, staffing, and improvement opportunities.

Kenntnisse

Leadership

Coaching

Customer relations

Troubleshooting

Wiring diagrams

Microsoft Office

Driver's license

Travel 50%

Ausbildung

Bachelor's degree or equivalent

Tools

MS Office

Jobbeschreibung

This is not a desk-bound management role. You will spend much of your time in the field developing technicians, strengthening customer relationships, and improving regional service performance.

Ronnoco Beverage Solutions is looking for a hands-on Regional Field Service Manager to lead field service operations across an assigned California territory. You will work alongside technicians, visit customers, solve service challenges, and help ensure every account receives responsive, dependable support. The role reports to the Director of Field Service and partners closely with Service Coordinators, production centers, Sales, and third-party service providers.

WHAT YOU'LL DO

Lead and develop a strong field team

• Provide day-to-day leadership, coaching, and development for Field Service Technicians.
• Conduct regular ride-alongs and provide practical coaching on technical skills, customer interaction, safety, and company procedures.
• Identify training needs, establish individual goals, monitor progress, and complete timely performance evaluations.
• Develop experienced technicians for future leadership opportunities.

Own service performance across the region

• Take responsibility for service response, completion, and first-visit resolution throughout the assigned territory.
• Work with the Service Coordinator to establish daily and weekly priorities and resolve escalated service concerns.
• Build relationships with key customers through regular account visits.
• Partner with Sales on account activity, service concerns, and upcoming installations.
• Coordinate with other Regional Field Service Managers to maintain consistent service standards.

Manage service partners and regional resources

• Guide third-party service providers when direct coverage is unavailable or additional capacity is needed.
• Review service quality, responsiveness, and customer feedback and provide technical support when needed.
• Maintain accurate warehouse, vehicle, route, parts, and equipment inventory.
• Monitor expenses, service metrics, staffing needs, and opportunities for process improvement.

WHAT YOU BRING

• Bachelor's degree or an equivalent combination of education, training, and relevant experience.
• Five to ten years of related technical, field service, or operational experience preferred.
• Three to five years of supervisory or management experience leading a technical or field-based team.
• Working knowledge of beverage, foodservice, or comparable commercial equipment operation and repair.
• Experience coaching technicians and evaluating service quality; third-party service provider experience is preferred.
• Strong communication, active listening, analytical, troubleshooting, and problem-solving skills.
• Ability to interpret technical instructions and complex wiring diagrams.
• Intermediate Microsoft Office skills and comfort using smartphone-based work applications.
• Valid driver's license and ability to meet company driving requirements.
• Ability to travel throughout the assigned region at least 50% of the time, including overnight travel.

PHYSICAL REQUIREMENTS

With or without reasonable accommodation, this position requires the ability to:

• Sit, stand, and bend for extended periods.
• Lift and carry up to 50 pounds.
• Push or pull up to 75 pounds.
• Climb step ladders.
• Work safely around commercial beverage and foodservice equipment.

ABOUT RONNOCO

Ronnoco Beverage Solutions provides complete beverage solutions supported by a passion for excellence and dependable customer service. We invest in our people by prioritizing safety, growth, and well-being while operating through the values of respect, results, teamwork, innovation, and diversity.

EQUAL EMPLOYMENT OPPORTUNITY AND ACCOMMODATIONS

Ronnoco Beverage Solutions is an equal opportunity employer. Employment decisions are based on merit, qualifications, and business needs, without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities, as well as for pregnancy, childbirth, related medical conditions, and sincerely held religious beliefs.

CALIFORNIA FAIR CHANCE NOTICE

Ronnoco Beverage Solutions will consider qualified applicants with a criminal history in accordance with the California Fair Chance Act. Applicants do not need to disclose criminal history or participate in a background check until after a conditional job offer is made.

Post Offer Background Check, Physical, Drug Screen Required, and MVR Check