Hands-On Regional Field Service Leader (CA)

Ronnoco Coffee Company; California; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Ronnoco Beverage Solutions seeks a hands-on Regional Field Service Manager to lead field service operations across a California territory. You will work with technicians, visit customers, solve service challenges, and ensure responsive, dependable support.

You will report to the Director of Field Service and collaborate with Service Coordinators, production centers, Sales, and third-party providers. The role emphasizes leadership, regional service optimization, and strong customer relationships,

Qualifications

• Bachelor's degree or equivalent experience.
• 5–10 years of related technical, field service, or operational experience.
• 3–5 years of supervisory or management experience leading a technical or field-based team.
• Experience with beverage/foodservice equipment is preferred.
• Experience coaching technicians and evaluating service quality.

Responsabilités

• Lead and develop a strong field team with daily coaching and ride-alongs.
• Own service performance across the region, including first-visit resolution.
• Collaborate with Service Coordinators, Sales, and partners to meet priorities.
• Manage third-party service providers and regional resources for coverage.
• Monitor metrics, inventory, expenses, and opportunities for improvement.

Connaissances

Leadership

Coaching

Communication

Troubleshooting

Analytical

Problem Solving

Training

Travel ability

Formation

Bachelor's degree

Outils

Microsoft Office

Smartphone apps

Description du poste

Ronnoco Beverage Solutions seeks a hands-on Regional Field Service Manager to lead field service operations across a California territory. You will work with technicians, visit customers, solve service challenges, and ensure responsive, dependable support.

You will report to the Director of Field Service and collaborate with Service Coordinators, production centers, Sales, and third-party providers. The role emphasizes leadership, regional service optimization, and strong customer relationships,