Regional Field Services Manager - Riverside, CA (Region Pacific & Mountain Region)

Ronnoco Coffee Company; California; On-site; USD 90,000 - 130,000; Full time

Job summary

Ronnoco Beverage Solutions seeks a hands-on Regional Field Service Manager to lead field service operations across a California territory. You will work with technicians, visit customers, solve service challenges, and ensure responsive, dependable support.

You will report to the Director of Field Service and collaborate with Service Coordinators, production centers, Sales, and third-party providers. The role emphasizes leadership, regional service optimization, and strong customer relationships,

Qualifications

• Bachelor's degree or equivalent experience.
• 5–10 years of related technical, field service, or operational experience.
• 3–5 years of supervisory or management experience leading a technical or field-based team.
• Experience with beverage/foodservice equipment is preferred.
• Experience coaching technicians and evaluating service quality.

Responsibilities

• Lead and develop a strong field team with daily coaching and ride-alongs.
• Own service performance across the region, including first-visit resolution.
• Collaborate with Service Coordinators, Sales, and partners to meet priorities.
• Manage third-party service providers and regional resources for coverage.
• Monitor metrics, inventory, expenses, and opportunities for improvement.

Skills

Leadership

Coaching

Communication

Troubleshooting

Analytical

Problem Solving

Training

Travel ability

Education

Bachelor's degree

Tools

Microsoft Office

Smartphone apps

Job description

This is not a desk-bound management role. You will spend much of your time in the field developing technicians, strengthening customer relationships, and improving regional service performance.

Ronnoco Beverage Solutions is looking for a hands-on Regional Field Service Manager to lead field service operations across an assigned California territory. You will work alongside technicians, visit customers, solve service challenges, and help ensure every account receives responsive, dependable support. The role reports to the Director of Field Service and partners closely with Service Coordinators, production centers, Sales, and third-party service providers.

WHAT YOU'LL DO

Lead and develop a strong field team

• Provide day-to-day leadership, coaching, and development for Field Service Technicians.
• Conduct regular ride-alongs and provide practical coaching on technical skills, customer interaction, safety, and company procedures.
• Identify training needs, establish individual goals, monitor progress, and complete timely performance evaluations.
• Develop experienced technicians for future leadership opportunities.

Own service performance across the region

• Take responsibility for service response, completion, and first-visit resolution throughout the assigned territory.
• Work with the Service Coordinator to establish daily and weekly priorities and resolve escalated service concerns.
• Build relationships with key customers through regular account visits.
• Partner with Sales on account activity, service concerns, and upcoming installations.
• Coordinate with other Regional Field Service Managers to maintain consistent service standards.

Manage service partners and regional resources

• Guide third-party service providers when direct coverage is unavailable or additional capacity is needed.
• Review service quality, responsiveness, and customer feedback and provide technical support when needed.
• Maintain accurate warehouse, vehicle, route, parts, and equipment inventory.
• Monitor expenses, service metrics, staffing needs, and opportunities for process improvement.

WHAT YOU BRING

• Bachelor's degree or an equivalent combination of education, training, and relevant experience.
• Five to ten years of related technical, field service, or operational experience preferred.
• Three to five years of supervisory or management experience leading a technical or field-based team.
• Working knowledge of beverage, foodservice, or comparable commercial equipment operation and repair.
• Experience coaching technicians and evaluating service quality; third-party service provider experience is preferred.
• Strong communication, active listening, analytical, troubleshooting, and problem-solving skills.
• Ability to interpret technical instructions and complex wiring diagrams.
• Intermediate Microsoft Office skills and comfort using smartphone-based work applications.
• Valid driver's license and ability to meet company driving requirements.
• Ability to travel throughout the assigned region at least 50% of the time, including overnight travel.

PHYSICAL REQUIREMENTS

With or without reasonable accommodation, this position requires the ability to:

• Sit, stand, and bend for extended periods.
• Lift and carry up to 50 pounds.
• Push or pull up to 75 pounds.
• Climb step ladders.
• Work safely around commercial beverage and foodservice equipment.

ABOUT RONNOCO

Ronnoco Beverage Solutions provides complete beverage solutions supported by a passion for excellence and dependable customer service. We invest in our people by prioritizing safety, growth, and well-being while operating through the values of respect, results, teamwork, innovation, and diversity.

EQUAL EMPLOYMENT OPPORTUNITY AND ACCOMMODATIONS

Ronnoco Beverage Solutions is an equal opportunity employer. Employment decisions are based on merit, qualifications, and business needs, without unlawful discrimination based on any characteristic protected by applicable federal, state, or local law.

Reasonable accommodations are available to qualified applicants and employees with disabilities, as well as for pregnancy, childbirth, related medical conditions, and sincerely held religious beliefs.

CALIFORNIA FAIR CHANCE NOTICE

Ronnoco Beverage Solutions will consider qualified applicants with a criminal history in accordance with the California Fair Chance Act. Applicants do not need to disclose criminal history or participate in a background check until after a conditional job offer is made.