Regional Field Service Manager II - Field Ops Leader

A. O. Smith Corporation; Lebanon (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical and dental insurance

Company-sponsored life insurance

Retirement savings plan

Tuition assistance

Job summary

A leading manufacturing company is seeking a Regional Field Service Manager II responsible for providing field service support in Tennessee. The role includes managing customer complaints, training service providers, and ensuring product quality. Candidates should have a Bachelor's Degree and a minimum of 7 years of related experience, particularly in HVAC or plumbing. This position requires excellent interpersonal skills and the ability to travel frequently for customer engagement.

Qualifications

• Minimum of 7 years related work experience.
• Trade Certification (e.g., EPA 608; NATE preferred).
• Demonstrated experience in HVAC systems.

Responsibilities

• Align with sales managers for localized service support.
• Investigate customer complaints regarding product quality.
• Maintain customer relationships during investigations.
• Travel 80% to support assigned region.

Skills

HVAC/Plumbing/Mechanical experience

Customer service experience

Electrical aptitude

Mechanical aptitude

Problem-solving

Education

Bachelor’s Degree in a technical related field

Tools

Microsoft Office

SalesForce

SAP

Job description

A leading manufacturing company is seeking a Regional Field Service Manager II responsible for providing field service support in Tennessee. The role includes managing customer complaints, training service providers, and ensuring product quality. Candidates should have a Bachelor's Degree and a minimum of 7 years of related experience, particularly in HVAC or plumbing. This position requires excellent interpersonal skills and the ability to travel frequently for customer engagement.