Regional Field Service Engineer - Electro-Mechanical

ITW; Muncie (IN); Remote; USD 41,000 - 54,000; Full time

Benefits offered by this job

Company-paid vehicle

401K match

Paid time off

Paid holidays

Recognition program

Health insurance

Job summary

ITW’s Buehler division seeks a Field Service Technician to remotely support Northeastern territory across the USA. You will be the technical expert for servo-hydraulic and electro-mechanical systems, providing remote support, diagnostics, and on-site service as needed.

You will perform preventive maintenance, diagnostics, calibrations, and service quotes, while coordinating travel and accumulating KPI-driven service metrics. Strong communication and problem-solving skills are essential.

Qualifications

• Associate's degree in Electronics, Mechanical Engineering, or related field with 3–5 years of relevant experience, or High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting.
• Strong diagnostic skills and ability to interpret mechanical drawings and electrical schematics.
• Proficient in using hand tools, machine tools, and precision measuring instruments.
• Excellent communication, interpersonal, and customer service skills with a professional demeanor.
• Flexible and adaptable with strong organizational skills; willing to work outside normal business hours when needed.
• Self-motivated with the ability to take initiative, work independently, and solve problems in a fast-paced environment.
• Proficiency in Microsoft Office Suite; experience with Microsoft Navision and Dynamics CRM is a plus.
• Valid driver’s license with a clean record.
• Ability to travel within the United States up to 70% of the time.

Responsibilities

• Provide remote technical support via telephone and ticketing system
• Perform routine preventative maintenance
• Troubleshooting and full diagnostics of mechanical & electrical system failures
• Provide formal service quotes to customers
• Conduct full system testing and calibrations after repairs
• Manage individual service cases regularly to meet departmental metrics and KPIs
• Manage travel schedule and expenses in line with ITW guidelines
• Support service growth with the region

Skills

Remote technical support

Diagnostics

Electrical & mechanical troubleshoot

Customer service

Communication skills

Travel readiness

Education

Associate's degree in Electronics

Associate's degree in Mechanical Engineering

High School Diploma/GED

Tools

Microsoft Navision

Dynamics CRM

Job description

ITW’s Buehler division seeks a Field Service Technician to remotely support Northeastern territory across the USA. You will be the technical expert for servo-hydraulic and electro-mechanical systems, providing remote support, diagnostics, and on-site service as needed.

You will perform preventive maintenance, diagnostics, calibrations, and service quotes, while coordinating travel and accumulating KPI-driven service metrics. Strong communication and problem-solving skills are essential.