Field Service Technician — Remote Support, Company Vehicle

ITW; New York (NY); Remote; USD 41,000 - 54,000; Full time

Benefits offered by this job

Company-paid vehicle

401K match

Paid time off

Company holidays

Recognition program

Health insurance

Job summary

Buehler, a division of Illinois Tool Works (ITW), is seeking a Field Service Technician to manage after-sales and warranty service remotely across the Northeastern territory, covering multiple states. You will function as the technical expert for servo-hydraulic and electro-mechanical systems, delivering high levels of customer satisfaction through service excellence.

Qualifications include an associate degree in electronics or mechanical engineering (or a related field) with 3–5 years of

Qualifications

• Associate's degree in Electronics, Mechanical Engineering, or related field; 3–5 years of relevant experience.
• High School Diploma/GED with 5–7 years of field-based experience in electronic instrumentation maintenance and troubleshooting.
• Proficiency with diagnostic methodologies and safety standards.

Responsibilities

• Provide remote technical support via telephone and ticketing system.
• Perform routine preventative maintenance.
• Troubleshoot and diagnose mechanical & electrical system failures.
• Provide formal service quotes to customers.
• Conduct full system testing and calibrations after repairs.
• Manage service cases to meet KPIs.
• Plan travel in line with ITW guidelines.
• Support service growth in the region.

Skills

Diagnostic skills

Drawings & schematics

Customer service

Communication skills

Organizational skills

Flexible schedule

Self-motivated

Microsoft Office

Navision / Dynamics CRM

Driver's license

Travel up to 70%

Education

Associate's degree in Electronics

Associate's in Mechanical Engineering

Related field

High School Diploma / GED

Tools

Microsoft Navision

Dynamics CRM

Job description

Buehler, a division of Illinois Tool Works (ITW), is seeking a Field Service Technician to manage after-sales and warranty service remotely across the Northeastern territory, covering multiple states. You will function as the technical expert for servo-hydraulic and electro-mechanical systems, delivering high levels of customer satisfaction through service excellence.

Qualifications include an associate degree in electronics or mechanical engineering (or a related field) with 3–5 years of