Northeast Regional Field Service Technician

ITW; Montpelier (VT); Remote; USD 41,000 - 54,000; Full time

Benefits offered by this job

Company-paid vehicle

401K match

Paid time off

Company holidays

Recognition program

Health insurance

Job summary

Buehler, a division of Illinois Tool Works, is seeking a Field Service Technician to support Northeastern territory remotely. You will be the technical expert for servo-hydraulic and electro-mechanical systems, providing remote support, maintenance, diagnostics, and customer-facing quotes.

Requirements include an Associate degree or 3–7 years of field experience with electronics/mechanical systems, strong communication, safety, and willingness to travel up to 70% across the U.S.

Qualifications

• Associatee3 degree in Electronics or Mechanical Engineering or related field with 35 years of relevant experience.
• High School Diploma/GED with 57 years of field-based experience in electronic instrumentation maintenance and troubleshooting.

Responsibilities

• Provide remote technical support via telephone and ticketing system.
• Perform routine preventative maintenance.
• Troubleshooting and full diagnostics of mechanical & electrical system failures.
• Provide formal service quotes to customers.
• Conduct full system testing and calibrations after repairs.
• Manage individual service cases regularly to meet departmental metrics and KPIs.
• Manage travel schedule and expenses in line with ITW guidelines.
• Support service growth with the region.

Skills

Technical troubleshooting

Customer service

Communication skills

Reading schematics

Organization

Valid driver2 license

Willing to travel

Education

Associate's degree in Electronics or Mechanical Engineering

High School Diploma/GED

Tools

Microsoft Navision

Dynamics CRM

Hand tools

Measuring instruments

Job description

Buehler, a division of Illinois Tool Works, is seeking a Field Service Technician to support Northeastern territory remotely. You will be the technical expert for servo-hydraulic and electro-mechanical systems, providing remote support, maintenance, diagnostics, and customer-facing quotes.

Requirements include an Associate degree or 3–7 years of field experience with electronics/mechanical systems, strong communication, safety, and willingness to travel up to 70% across the U.S.