Regional Field Service Engineer CNC & Machinery

Us; Rancho Cucamonga (CA); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Retirement plan

Training program

Overtime reimbursement

Job summary

Stiles Machinery is seeking a Field Service Representative to install, troubleshoot, train, and support customers on advanced machinery and software. You’ll travel regionally, diagnose issues, document problems, and propose improvements while building strong customer partnerships.

The role emphasizes hands‑on electronics and mechanics, two years of technical schooling or equivalent experience, and readiness to travel four days a week with overtime and mileage reimbursement.

Qualifications

• Two years of technical schooling in electronics or a related field, equivalent hands‑on experience, a related associate’s degree, or a willingness to learn.
• Prior experience in CNC, PC‑based controls, machine service, maintenance, or operation or completion of a Field Service training program

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles
• Diagnose and resolve mechanical, electrical, and operational issues in the field
• Document work performed, problems encountered, and customer concerns clearly and promptly
• Recommend improvements pertaining to reliability, performance, and long‑term operation
• Build trusted relationships with customers and serve as a technical partner and problem solver, not just a service call
• Assist in training customers and Stiles service representatives on proper equipment use and maintenance
• Maintain showroom equipment and assist with customer demos as needed
• Continuously develop your skills and knowledge of the technology you’re working on while working alongside vendor technicians and experienced Stiles team members
• Regional travel averaging four days per week, with overtime and mileage reimbursement

Skills

Electrical

Mechanical

Field service

Troubleshooting

Customer training

Education

Associate’s degree in technical field

Tools

CNC

PC-based controls

Maintenance software

Job description

Stiles Machinery is seeking a Field Service Representative to install, troubleshoot, train, and support customers on advanced machinery and software. You’ll travel regionally, diagnose issues, document problems, and propose improvements while building strong customer partnerships.

The role emphasizes hands‑on electronics and mechanics, two years of technical schooling or equivalent experience, and readiness to travel four days a week with overtime and mileage reimbursement.