Field Service Technician: Industrial Machinery & Tech Support

Stiles Machinery; Tacoma (WA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision, life insurance

Paid time off

Retirement options

Nationally accredited training

Job summary

Stiles Machinery is seeking a Field Service Representative to install, troubleshoot, train, and support customers on advanced machinery and software. You’ll travel regionally, diagnose mechanical and electrical issues, document outcomes, and partner with customers to improve long‑term performance.

We offer strong training, a nationwide support network, and fair compensation for travel and time. A background in electronics or related fields and CNC/PC-based controls experience are valuable assets

Qualifications

• Two years of technical schooling in electronics or related field or equivalent hands‑on experience.
• Associate’s degree or willingness to learn in a technical discipline.
• Prior experience with CNC, PC-based controls, machine service, maintenance, or operation.

Responsibilities

• Install, start up, and instruct customers on technology represented by Stiles.
• Diagnose and resolve mechanical, electrical, and operational issues in the field.
• Document work performed, problems encountered, and customer concerns clearly and promptly.
• Recommend improvements to reliability and long‑term operation.
• Build trusted customer relationships as a technical partner and problem solver.
• Assist in training customers and Stiles service representatives.
• Maintain showroom equipment and assist with customer demos as needed.
• Continue to develop skills and knowledge while collaborating with vendor technicians and Stiles teammates.
• Travel regionally about four days per week with overtime and mileage reimbursement.

Skills

Electrical aptitude

Mechanical aptitude

Troubleshooting

Customer-facing skills

Education

Two years of technical schooling in electronics or related field

Associate’s degree (electronics or related)

Tools

CNC controls

PC-based controls

Job description

Stiles Machinery is seeking a Field Service Representative to install, troubleshoot, train, and support customers on advanced machinery and software. You’ll travel regionally, diagnose mechanical and electrical issues, document outcomes, and partner with customers to improve long‑term performance.

We offer strong training, a nationwide support network, and fair compensation for travel and time. A background in electronics or related fields and CNC/PC-based controls experience are valuable assets