Regional Field Operations Manager (Telecom)

Ledcor Group; New York (NY); On-site; USD 69,000 - 95,000; Full time

Job summary

Ledcor Technical Services is seeking a Regional Manager to direct field-based operations in telecommunications across North America. You will supervise field technicians and support staff, set priorities, and ensure service quality, safety, and continuous improvement while aligning with customer expectations.

Responsibilities include coordinating scheduling, resource allocation, and staffing, driving customer satisfaction, and managing field logistics and on-site activities with 25%–50% travel.

Qualifications

• Minimum of 5 years direct experience within Telecommunications Field Operations.
• Experience as senior or lead technician, or supervisor.
• Strong client-facing skills with experience managing customer relationships, handling escalations, and identifying new business opportunities through consultative engagement.
• Proven track record in improving organizational effectiveness by streamlining workflows, enhancing productivity, and executing on strategic operational goals.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and build strong internal and external relationships.
• Ability to perform effectively in fast-paced, high-pressure environments while managing multiple priorities and shifting demands.

Responsibilities

• Lead and develop field technicians by providing technical guidance, coaching, training, skill assessments, and performance management while promoting a culture of safety, accountability, and continuous improvement
• Manage field operations and workforce performance through effective scheduling, workload balancing, resource allocation, metric tracking, safety compliance, and staffing activities including hiring, development, and disciplinary actions
• Drive an exceptional customer experience by reviewing customer feedback, resolving service concerns, leading issue escalations, and partnering with field teams to improve service quality and customer satisfaction
• Coordinate emergency response and operational coverage during service disruptions, weekends, and off-hours by dispatching resources, providing field support, and ensuring timely restoration of service with minimal customer impact
• Oversee field logistics and operational readiness by managing tools, equipment, vehicles, and materials, resolving dispatch escalations, collaborating with workforce planning teams, and supporting efficient execution of field activities

Skills

Field operations leadership

Safety compliance

Customer relationship management

Scheduling & resource allocation

Problem solving

Job description

Ledcor Technical Services is seeking a Regional Manager to direct field-based operations in telecommunications across North America. You will supervise field technicians and support staff, set priorities, and ensure service quality, safety, and continuous improvement while aligning with customer expectations.

Responsibilities include coordinating scheduling, resource allocation, and staffing, driving customer satisfaction, and managing field logistics and on-site activities with 25%–50% travel.