Regional Manager

Ledcor Group; New York (NY); On-site; USD 69,000 - 95,000; Full time

Job summary

Ledcor Technical Services is seeking a Regional Manager to direct field-based operations in telecommunications across North America. You will supervise field technicians and support staff, set priorities, and ensure service quality, safety, and continuous improvement while aligning with customer expectations.

Responsibilities include coordinating scheduling, resource allocation, and staffing, driving customer satisfaction, and managing field logistics and on-site activities with 25%–50% travel.

Qualifications

• Minimum of 5 years direct experience within Telecommunications Field Operations.
• Experience as senior or lead technician, or supervisor.
• Strong client-facing skills with experience managing customer relationships, handling escalations, and identifying new business opportunities through consultative engagement.
• Proven track record in improving organizational effectiveness by streamlining workflows, enhancing productivity, and executing on strategic operational goals.
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and build strong internal and external relationships.
• Ability to perform effectively in fast-paced, high-pressure environments while managing multiple priorities and shifting demands.

Responsibilities

• Lead and develop field technicians by providing technical guidance, coaching, training, skill assessments, and performance management while promoting a culture of safety, accountability, and continuous improvement
• Manage field operations and workforce performance through effective scheduling, workload balancing, resource allocation, metric tracking, safety compliance, and staffing activities including hiring, development, and disciplinary actions
• Drive an exceptional customer experience by reviewing customer feedback, resolving service concerns, leading issue escalations, and partnering with field teams to improve service quality and customer satisfaction
• Coordinate emergency response and operational coverage during service disruptions, weekends, and off-hours by dispatching resources, providing field support, and ensuring timely restoration of service with minimal customer impact
• Oversee field logistics and operational readiness by managing tools, equipment, vehicles, and materials, resolving dispatch escalations, collaborating with workforce planning teams, and supporting efficient execution of field activities

Skills

Field operations leadership

Safety compliance

Customer relationship management

Scheduling & resource allocation

Problem solving

Job description

Ledcor Technical Services has been building and servicing communication networks for customers across North America since 1979. Utilizing our broad expertise and experience, we customize solutions to best meet our client's needs. We act as a key partner for our clients by delivering exceptional quality, reliability, and safety in all that we do.

Reporting to the Director, Business Field Operations, the Regional Manager is accountable for the day-to-day operations of a field-based team delivering infrastructure deployment, maintenance, and troubleshooting services across assigned areas. This role guides and supervises the daily activities of business support and technical field staff, ensuring work is completed safely, efficiently, and in alignment with customer expectations.

The Regional Manager sets priorities for the team, coordinates activities with other supervisors as needed, and provides hands‑on operational and technical support to drive service quality, compliance, and continuous improvement.

Essential Responsibilities:

• Lead and develop field technicians by providing technical guidance, coaching, training, skill assessments, and performance management while promoting a culture of safety, accountability, and continuous improvement
• Manage field operations and workforce performance through effective scheduling, workload balancing, resource allocation, metric tracking, safety compliance, and staffing activities including hiring, development, and disciplinary actions
• Drive an exceptional customer experience by reviewing customer feedback, resolving service concerns, leading issue escalations, and partnering with field teams to improve service quality and customer satisfaction
• Coordinate emergency response and operational coverage during service disruptions, weekends, and off‑hours by dispatching resources, providing field support, and ensuring timely restoration of service with minimal customer impact
• Oversee field logistics and operational readiness by managing tools, equipment, vehicles, and materials, resolving dispatch escalations, collaborating with workforce planning teams, and supporting efficient execution of field activities

Qualifications:

• Minimum of 5 years direct experience within Telecommunications Field Operations
• Previous experience as senior or lead technician, or supervisor
• Strong client-facing skills with experience in managing customer relationships, handling escalations, and identifying new business opportunities through consultative engagement
• Proven track record in improving organizational effectiveness by streamlining workflows, enhancing productivity, and executing on strategic operational goals
• Excellent written and verbal communication skills, with the ability to convey complex information clearly and build strong internal and external relationships
• Ability to perform effectively in fast‑paced, high‑pressure environments while managing multiple priorities and shifting demands

Work Conditions:

• This position will require on-site and in-office availability and the ability to travel between 25% - 50% of the time

$69,200.00 - $95,150.00

Compensation

This is the expected base pay range for this role. Individual base pay will be determined based on a variety of factors including experience, knowledge, skills, education and location.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Additional Information

Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.

Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal‑opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor's Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.

All applicants must be able to show proof of eligibility to work in the United States.

Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify is a registered trademark of the U.S. Department of Homeland Security

Link to: https://www.uscis.gov/e-verify