Regional Experience Leader (4–6 Offices)

H&R Block, Inc.; Monroe (WA); On-site; USD 80,000 - 84,000; Full time

Job summary

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to supervise a portfolio of 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive outcomes with hands-on leadership. In this role you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while leveraging data to improve client experience, revenue, and

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit retail, service, or operations environment.
• Strong client-centric mindset with consultative client experience.
• Strong leadership with coaching and accountability.
• Experience driving business and financial results across multiple locations.
• Experience leading through change and adoption of new processes.
• Ability to exercise independent judgment and prioritize across locations.
• Experience managing facilities, staffing, or compliance.
• Strong communication and problem-solving skills.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to climb ladders and lift up to 20 pounds.
• Ability to travel frequently in-day between offices.
• Ability to work a schedule aligned with operational hours, including evenings/weekends.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals, setting expectations.
• Provide coaching informed by observed behaviors and feedback.
• Identify patterns across offices and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and implement actions to improve results.
• Ensure daily operations across offices, including staffing and compliance.
• Own office readiness, including facilities, equipment, and onboarding for seasonal demand.

Skills

Leadership

Client-centric mindset

Coaching

Performance management

Data interpretation

Communication

Problem solving

Travel readiness

Schedule flexibility

Financial results focus

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block, Inc. is seeking a Multi-Office Leader (Area Experience Leader) to supervise a portfolio of 4–6 retail offices and ensure a consistent, high-quality client experience across locations.

You’ll coach Tax Professionals and Client Service Professionals, set expectations, and drive outcomes with hands-on leadership. In this role you’ll own office readiness, staffing, facilities, compliance, and day-to-day operations while leveraging data to improve client experience, revenue, and