Regional Experience Leader (4–6 Offices)

H&R Block; Decatur (IL); On-site; USD 54,000 - 67,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operational execution, and performance while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a visible, hands-on leader, you’ll manage staffing, facilities, and day-to-day operations, drive

Qualifications

• Bachelor’s degree or equivalent experience is required.
• 3+ years of experience leading teams in a multi-unit retail/service/operations setting with accountability for performance.
• Strong client-centric mindset with experience delivering consultative client experiences.
• Proven leadership ability to coach, develop, and hold teams accountable.

Responsibilities

• Own consistent delivery of the consultative client experience across 4–6 offices, ensuring standards are met.
• Evaluate execution quality and client impact across locations to reinforce strengths and close gaps.
• Drive adoption of new client experience processes, tools, and behaviors while modeling client-centric leadership.
• Lead Tax Professionals and Client Service Professionals with clear expectations and accountability.
• Provide coaching informed by observed behavior, performance, and real-time feedback to strengthen team execution.
• Monitor performance metrics, identify trends, and implement actions to improve results and client retention.

Skills

Leadership

Client-centric mindset

Operational excellence

Data-driven decision making

Communication skills

Problem solving

Adaptability

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You’ll set expectations for consultative service, operational execution, and performance while coaching Tax Professionals and Client Service Professionals to anticipate client needs and deliver expert guidance.

As a visible, hands-on leader, you’ll manage staffing, facilities, and day-to-day operations, drive