Regional Experience Leader (4–6 Offices)

H&R Block; Owasso (OK); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive operational readiness, and lead through hands-on presence to align priorities with client outcomes and business results.

In this role you will own office readiness, hiring and onboarding, facilities, compliance, and day-to-day operations,

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years leading teams in multi-unit retail/service/ops with accountability for performance.
• Strong client-centric mindset with experience delivering consultative client experience.
• Strong leadership capability with proven coaching and accountability.
• Ability to drive business and financial results while managing day-to-day operations across multiple locations including labor management.
• Experience leading through change, including adoption of new processes and ways of working.
• Ability to exercise independent judgment and prioritize competing demands across multiple locations.
• Experience managing or partnering in facilities, staffing, or compliance.
• Strong communication and problem-solving skills, including handling client escalations and complex issues.
• Ability to interpret data, identify trends, and translate insights into action.
• Ability to travel frequently in day trips with minimal overnight travel.

Responsibilities

• Own consistent delivery of the consultative client experience across 4-6 assigned offices, ensuring standards are executed with discipline and consistency
• Evaluate execution quality and client impact across locations, using insights to reinforce strengths, address gaps, and continuously improve the experience
• Drive adoption of new client experience processes, tools, and behaviors while visibly demonstrating client-centric leadership in the office
• Lead Tax Professionals and Client Service Professionals by setting clear expectations, reinforcing accountability, and coaching to consistent performance
• Provide coaching informed by observed behaviors, client interactions, performance outcomes, and real-time feedback to strengthen team execution
• Identify patterns across offices, proactively address performance gaps, and develop bench strength and high-potential talent
• Own revenue, growth, operational performance, and business outcomes across assigned offices
• Monitor performance metrics, identify trends, and implement actions to improve business results, client acquisition, and retention
• Ensure consistent execution of daily operations across offices, including staffing, scheduling, labor management, compliance, SOPs, and service delivery
• Own office and workforce readiness, including facilities, equipment, supplies, recruiting, hiring, onboarding, and preparation for seasonal demand

Skills

Leadership experience

Client-centric mindset

People coaching

Operational management

Change management

Independent judgment

Facilities & staffing oversight

Communication skills

Data interpretation

Travel readiness

Scheduling & labor management

Problem solving

Education

Bachelor’s degree in a related field or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to manage a portfolio of 4–6 retail offices, delivering a consistent, high-quality client experience across locations. You will coach Tax Professionals and Client Service Professionals, drive operational readiness, and lead through hands-on presence to align priorities with client outcomes and business results.

In this role you will own office readiness, hiring and onboarding, facilities, compliance, and day-to-day operations,