Regional Director: Patient Experience & Nursing Engagement

Crothall Healthcare; Indianapolis (IN); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan

Paid Time Off

Job summary

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement. The role oversees patient experience programs across multiple states, with up to 80% travel and region-wide engagement with nursing teams and account leadership.

Based in Texas, the position supports AR, OK, Louisiana, and AZ as part of regional strategy and client retention, reporting to the executive team and driving initiatives to improve patient satisfaction and

Qualifications

• Bachelor’s degree in healthcare administration or business or equivalent experience.
• 3–5 years’ experience in health care operations, health care support services, nursing or behavioral health preferred.
• Excellent organizational skills and ability to multi-task.

Responsibilities

• Manage, coordinate, and direct all patient experience activities in collaboration with unit leadership.
• Monitor patient satisfaction initiatives to assure client and customer satisfaction levels and account retention.
• Develop and monitor a department/unit patient satisfaction action plan to meet each account’s needs.
• Travel up to 80% and build strong relationships with nurses and clients in the region.
• Coach and evaluate on-site Patient Experience Managers and support their development.

Skills

Organizational skills

Leadership

Budgeting

Office software

Education

Bachelor's Degree in healthcare administration and/or business

Tools

Microsoft Office

Job description

Crothall Healthcare, a Compass Healthcare company, seeks a Regional Director of Patient Experience and Nursing Engagement. The role oversees patient experience programs across multiple states, with up to 80% travel and region-wide engagement with nursing teams and account leadership.

Based in Texas, the position supports AR, OK, Louisiana, and AZ as part of regional strategy and client retention, reporting to the executive team and driving initiatives to improve patient satisfaction and