Regional Director of Operations - Security Services

Allied Universal; Buffalo (NY); On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Base wage: $80,000 - $90,000 + bonus

Auto allowance & fuel card

Promotional opportunities

Medical, dental, vision, life, AD&D, 8

Holidays, vacation accrual

Job summary

Allied Universal is seeking a Director of Operations to lead and mentor Account Managers across multiple branch locations. The role focuses on delivering world-class security services, driving client satisfaction, and achieving operational excellence in diverse markets.

You will influence performance, manage budgets and collaborate with leadership to grow the business, while upholding safety, compliance and employee engagement across the territory.

Qualifications

• Must possess one of the following: Bachelor’s degree with 3 years of management in a high-volume workforce or service industry, Associate’s with 5 years, or HS diploma with 7 years.
• Current driver’s license if driving company/personal vehicle for business use.
• Minimum 2 years of experience driving operational goals and metrics.
• Minimum 2 years of experience building and developing teams.
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving results.
• Ability to interpret simple financial data to support decision-making.

Responsibilities

• Lead and mentor a team of Account Managers with coaching, support, recognition, and succession planning.
• Build, maintain, and grow client relationships; implement corrective action plans for improvements.
• Deliver high-quality service by overseeing Account Managers while ensuring compliance with policies and standards.
• Analyze, report, and drive operational metrics and KPIs using BI platform for efficiency.
• Identify and mitigate security risks; develop and implement security protocols and training.
• Establish a culture of safety with action plans to prevent injuries.

Skills

Leadership

Team management

Client relations

Operational leadership

BI tools

MS Office

Communication

Strategic thinking

Education

Bachelor's degree in criminal justice, business or a related field

Associate’s degree in criminal justice, business or a related field

High School diploma or equivalent

Tools

Microsoft Office

BI tools

Job description

Allied Universal is seeking a Director of Operations to lead and mentor Account Managers across multiple branch locations. The role focuses on delivering world-class security services, driving client satisfaction, and achieving operational excellence in diverse markets.

You will influence performance, manage budgets and collaborate with leadership to grow the business, while upholding safety, compliance and employee engagement across the territory.