Director of Operations — Growth & Client Excellence

Allied Universal; Tuscaloosa (AL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, vision

Eight paid holidays

Vacation time accrual (3.08 hours biw)

Job summary

Allied Universal is seeking a Director of Operations to manage onsite Account Managers and drive client satisfaction across multiple Alabama branch locations. You will lead teams, promote engagement, and oversee operational metrics with a focus on safety and regulatory compliance.

You will build client partnerships, implement corrective action plans, and deliver world-class security services across healthcare, commercial real estate, government, and hospitality sectors.

Qualifications

• Bachelor's degree in criminal justice, business or a related field with three (3) years of management experience in a high-volume workforce environment or service industry
• Associate's degree in criminal justice, business or a related field with five (5) years of management experience in a high-volume workforce environment or service industry
• High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
• Current driver's license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals and metrics
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross-collaborating and utilizing results-oriented problem-solving skills to meet both client and employee growth and satisfaction
• Proficiency in web-based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision-making

Responsibilities

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for identified opportunities for operational improvement
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPI's using Allied Universal's Business Intelligence Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work-related injuries
• Work with branch leadership to strengthen financial performance within your assigned portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, improving cash collections, and controlling expenses
• Collaborate with leadership to drive organic business growth within existing client operations
• By infusing our core values of agility, reliability, caring, teamwork, integrity, safety, and innovation into your leadership approach, you will not only achieve success in your role but also contribute to the positive culture and growth of the organization

Skills

Leadership

Client relations

Operational metrics

Team building

Business Intelligence tools

Budgeting basics

Microsoft Office

Networking

Financial interpretation

Education

Bachelor's degree in criminal justice, business or a related field

Associate's degree in criminal justice, business or a related field

High School diploma or equivalent

Tools

Microsoft Office

Business Intelligence tools

Job description

Allied Universal is seeking a Director of Operations to manage onsite Account Managers and drive client satisfaction across multiple Alabama branch locations. You will lead teams, promote engagement, and oversee operational metrics with a focus on safety and regulatory compliance.

You will build client partnerships, implement corrective action plans, and deliver world-class security services across healthcare, commercial real estate, government, and hospitality sectors.