Director of Specialty Services & Regional Ops

Thomasville Homes Llc; Baltimore (MD); On-site; USD 150,000 - 210,000; Full time

Job summary

Thomasville Restoration will search for a Director of Specialty Services to lead 24/7 specialty operations across a multi-state region. You’ll ensure work is executed, documented, and billed accurately while maintaining high file quality and system integrity.

You will own hiring, onboarding, training, and ongoing development, manage divisional P&L, review costs, and collaborate with estimating, mitigation, reconstruction, and accounting teams to push efficiency and profitability.

Qualifications

• 7+ years of restoration experience in contents, specialty services, or related operations.
• Experience managing a fast-paced, 24/7 operation with attention to detail.
• Strong understanding of documentation, billing, and operational workflows.
• Experience cross-department collaboration and problem solving.
• IICRC certifications preferred (FSRT, OCT) with OSHA guidelines; familiarity with DASH/Xactimate/ICAT.

Responsibilities

• Lead 24/7 specialty service operations across a multi-state region.
• Ensure all work is executed, documented, and billed accurately.
• Drive consistency in documentation, inventories, and job file quality.
• Oversee workflow and coordination across departments.
• Own hiring, onboarding, training, and ongoing development programs.
• Review and approve job costs, invoices, and financial allocations.

Skills

Restoration experience

Operations management

24/7 operations

Documentation & billing

Cross-department collaboration

Strong communication

Tools

DASH

Xactimate

ICAT

Job description

Thomasville Restoration will search for a Director of Specialty Services to lead 24/7 specialty operations across a multi-state region. You’ll ensure work is executed, documented, and billed accurately while maintaining high file quality and system integrity.

You will own hiring, onboarding, training, and ongoing development, manage divisional P&L, review costs, and collaborate with estimating, mitigation, reconstruction, and accounting teams to push efficiency and profitability.