Mitigation Operations Lead

Thomasville Homes Llc; Baltimore (MD); On-site; USD 75,000 - 90,000; Full time

Job summary

Thomasville Restoration is seeking a Mitigation Manager to lead mitigation operations across the Mid-Atlantic. You will manage crews, schedule work, review scopes, and ensure adherence to company procedures to restore homes efficiently.

You will develop accurate estimates, coordinate production with subcontractors, and provide strong leadership to Crew Chiefs and field technicians. Comfort with on-call duties and a focus on safety and client communication are essential.

Qualifications

• Experience managing mitigation production and scheduling.
• Strong knowledge of mitigation processes, equipment, and materials.
• Ability to lead Crew Chiefs, Lead Technicians, Technicians, and temporary laborers.
• Excellent customer service and communication with residential, commercial, and insurance clients.
• Willing to participate in on-call responsibilities and respond to emergencies.

Responsibilities

• Manage jobs from start to finish, including scheduling crews, making schedule changes, reviewing job scopes, and ensuring work is completed according to Thomasville Restoration processes and procedures.
• Develop accurate job estimates by identifying required production services, labor time, materials, and job scope.
• Coordinate and monitor production and subcontractor work to ensure quality, timely completion, drying standards, and customer needs are met.
• Perform production work and jobsite documentation as a Crew Chief when needed.
• Lead and coordinate production teams by assigning work, managing workflow, ensuring production standards are followed, and coaching and training Crew Chiefs, Lead Technicians, Technicians, and temporary laborers on processes, IICRC standards, equipment, and customer service.
• Manage customers and communication by building relationships with commercial, insurance, and residential clients, communicating job expectations, progress and concerns, conducting final walkthroughs, coordinating re-services, and keeping managers and internal teams informed.
• Manage job documentation and quality by ensuring scopes, photos, checklists, signatures, and supporting documents are accurate, complete, and submitted on time, while ensuring jobsites are clean, orderly, and respectful of customer property.
• Control production costs, equipment, and facilities by monitoring job profitability and subcontractor costs, maintaining expenses within budget, obtaining required approvals, protecting company equipment and materials, and ensuring vehicles, equipment, warehouses, offices, and grounds are clean and maintained.
• Maintain safety and compliance by enforcing company safety and risk management guidelines, proper use of PPE, cleaning products, and equipment, reporting injuries and hazards, following mitigation requirements and company policies, and completing required safety training and relevant IICRC certifications.

Skills

Mitigation production

Job scheduling

Team leadership

Customer service

Communication

IICRC certs

On-call

Budget management

Job description

Thomasville Restoration is seeking a Mitigation Manager to lead mitigation operations across the Mid-Atlantic. You will manage crews, schedule work, review scopes, and ensure adherence to company procedures to restore homes efficiently.

You will develop accurate estimates, coordinate production with subcontractors, and provide strong leadership to Crew Chiefs and field technicians. Comfort with on-call duties and a focus on safety and client communication are essential.