Regional Director, Client Growth & Engagement

LVMH; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

LVMH is seeking a Regional Director, Client Engagement in New York to lead client development and engagement initiatives across boutique leadership and sales teams. You will drive clienteling programs, coach leadership on outreach, and collaborate with regional teams to deliver ROI-driven experiences across all client tiers.

In this role, you will supervise on-floor development, support strategic events, and ensure top-tier clients are nurtured through personalized service and brand standards.

Qualifications

• Strong retail leadership with floor presence and in-store development.
• Proven project management skills with ability to roadmap, follow-through and prioritize.
• Ability to inspire and motivate various stakeholders to achieve results.
• Strong cross functional collaboration with training, HR, and business performance.

Responsibilities

• Client Development (65% of time): Develop and adjust action plans aligned with corporate strategy to drive client growth across all tiers, focusing on repeat business, cross-shopping, and program ROIs.
• Ensure managers and associates understand clienteling expectations, provide best-in-class experiences, and achieve sales targets.
• Coach leadership on effective outreach, appointments, and daily clienteling activities, tailoring development to individual associates.
• Provide on-the-floor coaching to improve client discovery, capture, journey management, and follow-up (emphasizing CX and NPS).
• Guide Client Relations Managers and CRM Ambassadors to drive daily business and support clienteling behaviors across all SAs.
• Support boutiques in structuring planned business, identifying target clients, and driving accountability for OTOs (consignment, virtual, in-store).
• Foster client discovery and coach on outreach and leveraging tools.
• Client Engagement (20% of time): Support store leadership and training in executing the DSignature experience.
• Partner with the zone Client Engagement team on one-to-many marketing opportunities (store openings, activations, brand moments) and provide feedback on newsletter journeys.
• Support utilization of the Dior Magazine to grow clients at key touchpoints.
• Work with store leadership to ensure proper client nominations and leverage gifts to reactivate and upgrade high-potential clients, providing feedback to corporate on impact and strategy for ROI.
• Partner with regional and store teams to create quarterly event proposals that engage clients across their lifecycle. Leverage best practices to drive compelling in-store activations for high-potential and mid-tier clients, ensuring strong event results through pre-work, planning, and day-of support.
• Guide strategy and execution of local entertainment to cultivate client relationships with emerging and high-potential mid to top-tier clients.
• Coach store leadership and SAs to deliver exceptional moments while maintaining brand standards and adhering to budgets and ROI targets.
• Top Client Development (15% of time): Top Tier Strategy: Partner with corporate and boutique leadership to drive top-tier client growth, focusing on retention and exceeding sales.
• Coach boutique management on top-tier business, nominate high-potential clients for ultra-luxury products, and guide proactive planning for retention and long-term growth.

Skills

Retail leadership

Project management

Cross-functional collaboration

Presentation skills

Organizational skills

Coaching & mentoring

Decision making under pressure

Job description

LVMH is seeking a Regional Director, Client Engagement in New York to lead client development and engagement initiatives across boutique leadership and sales teams. You will drive clienteling programs, coach leadership on outreach, and collaborate with regional teams to deliver ROI-driven experiences across all client tiers.

In this role, you will supervise on-floor development, support strategic events, and ensure top-tier clients are nurtured through personalized service and brand standards.