Regional Director, Client Engagement - Luxury Retail Growth

Brobston Group; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Brobston Group is seeking a Regional Director, Client Engagement to execute regional strategies that grow sales, loyalty, and high-net-worth client development. You will partner with boutique and corporate teams, coach staff, and leverage client data to drive performance.

The role requires 10+ years in luxury goods retail or hospitality, a business-related bachelor's degree, and strong budgeting, coaching, and analytical skills.

Qualifications

• 10+ years of luxury goods retail or hospitality management experience.
• Bachelor's degree in a business-related field preferred.
• Experience managing budgets and tracking ROI with strong business acumen.
• Strong coaching, communication, organizational, and interpersonal skills.
• Proficiency in PowerPoint and Excel; additional languages such as French are a plus.

Responsibilities

• Visit boutiques regularly to strengthen clienteling culture and coach teams.
• Lead client development plans, events, gifting initiatives, and recruit high-potential clients regionally.
• Support clienteling tools and training with regional and NA teams.
• Review client portfolios, data quality, and monthly results; develop actionable recommendations.
• Manage budgets, track ROI, and coordinate boutique openings, relocations, and activations.

Skills

Client engagement

Budgeting

Coaching

Analytics

Communication

Interpersonal

PowerPoint

Excel

Education

Bachelor's degree

Tools

PowerPoint

Excel

Job description

Brobston Group is seeking a Regional Director, Client Engagement to execute regional strategies that grow sales, loyalty, and high-net-worth client development. You will partner with boutique and corporate teams, coach staff, and leverage client data to drive performance.

The role requires 10+ years in luxury goods retail or hospitality, a business-related bachelor's degree, and strong budgeting, coaching, and analytical skills.