Client Engagement Regional Director, Northeast

Brobston Group; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

Brobston Group is seeking a Regional Director, Client Engagement to execute regional strategies that grow sales, loyalty, and high-net-worth client development. You will partner with boutique and corporate teams, coach staff, and leverage client data to drive performance.

The role requires 10+ years in luxury goods retail or hospitality, a business-related bachelor's degree, and strong budgeting, coaching, and analytical skills.

Qualifications

• 10+ years of luxury goods retail or hospitality management experience.
• Bachelor's degree in a business-related field preferred.
• Experience managing budgets and tracking ROI with strong business acumen.
• Strong coaching, communication, organizational, and interpersonal skills.
• Proficiency in PowerPoint and Excel; additional languages such as French are a plus.

Responsibilities

• Visit boutiques regularly to strengthen clienteling culture and coach teams.
• Lead client development plans, events, gifting initiatives, and recruit high-potential clients regionally.
• Support clienteling tools and training with regional and NA teams.
• Review client portfolios, data quality, and monthly results; develop actionable recommendations.
• Manage budgets, track ROI, and coordinate boutique openings, relocations, and activations.

Skills

Client engagement

Budgeting

Coaching

Analytics

Communication

Interpersonal

PowerPoint

Excel

Education

Bachelor's degree

Tools

PowerPoint

Excel

Job description

Summary

The Regional Director, Client Engagement implements regional client engagement strategies to drive sales growth, client loyalty, and high-net-worth client development. The role partners with boutique and corporate teams, coaches boutique staff, and uses client data and analytics to improve performance.

Responsibilities

• Visit boutiques regularly to strengthen clienteling culture, improve KPIs, and coach teams on best practices.
• Lead client development plans, events, gifting initiatives, and high-potential client recruitment across the region.
• Support clienteling tools and training rollouts in partnership with regional and North America teams.
• Review client portfolios, data quality, and monthly results; develop actionable recommendations and improvement plans.
• Manage budgets, track ROI, and coordinate boutique openings, relocations, and client activations.

Requirements

• 10+ years of luxury goods retail or luxury hospitality management experience, including client development or engagement.
• Bachelor's degree in a business-related field preferred.
• Experience managing budgets and tracking project ROI, with strong business acumen and analytical skills.
• Strong coaching, communication, organizational, and interpersonal skills; ability to influence across stakeholders.
• Proficiency in PowerPoint and Excel; additional languages such as French are a plus.