Regional Sales Coordinator — Order & Customer Success

Southern States, LLC; Hampton (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Southern States, LLC is seeking an Area Sales Coordinator to support Area Sales Managers by handling day-to-day customer needs and ensuring seamless information flow from quote to delivery. The role focuses on coordinating orders and maintaining customer satisfaction across the region.

Responsibilities include processing emails, quotes, POs, engineering communications, and order status updates. Strong communication, organization, and MS Office skills are essential for success in this position.

Qualifications

• 3+ years of customer service/inside sales experience required.
• Bachelor’s degree preferred – Business, Engineering.
• Intermediate Microsoft Office skills (Outlook, Word, Excel).
• Ability to communicate professionally with internal and external customers on all levels.
• Excellent organizational and time management skills.
• Excellent attendance and work ethic.

Responsibilities

• Process emails from Reps and customers.
• Provide quotes as requested – enter information into SalesForce and Opportunity folders.
• Verify Purchase Orders for their area and supply correct information for order entry.
• Convey information requests (HCIs) from Engineering to Reps and customers. Send reminders and track information flow.
• Monitor the progress of approval drawings (HCAs) between Engineering and customers. Supply assistance when necessary.
• Liaison with Engineering, Production, and Shipping concerning orders in their territory.
• Communicate with Reps and customers on any order delays.
• Provide reports for customers as required – weekly/monthly/on request.
• Prepare special invoicing that may be required for their customers.
• Attendance of necessary meetings and participation in conference calls.
• Other duties as assigned.

Skills

Customer service

Communication

Time management

Organizational skills

Education

Bachelor’s degree in Business or Engineering

Tools

Microsoft Office

Job description

Southern States, LLC is seeking an Area Sales Coordinator to support Area Sales Managers by handling day-to-day customer needs and ensuring seamless information flow from quote to delivery. The role focuses on coordinating orders and maintaining customer satisfaction across the region.

Responsibilities include processing emails, quotes, POs, engineering communications, and order status updates. Strong communication, organization, and MS Office skills are essential for success in this position.