Regional Customer Service & Operations Leader

NFI; Woodridge (IL); Sur place; USD 80 000 - 95 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Prescription Drug Coverage

401k Plan

Wellness Program

Life Insurance

Paid Time Off

Paid Parental Leave

Résumé du poste

NFI is seeking a Regional Customer Service Manager / Administrative Supervisor in Woodridge, IL. The role oversees regional administrative functions, MIS for office systems, and staff training, reporting to the Regional Vice President Distribution.

Responsibilities include cross-training, inventory reconciliations, and generating weekly reports such as P&L reviews. Requires 10+ years of supervisory experience and MS Office proficiency; bilingual Spanish preferred.

Qualifications

• High School Diploma required; Associates degree preferred.
• At least 10 years of Manager/Supervision experience.
• Management of a Customer Service Department.
• Experience in Distribution/fulfillment center, preferred.
• Computer applications using MS Office based software.
• Bi-lingual Spanish preferred, not required.

Responsabilités

• Implements and supports MIS for warehouse and office operating systems.
• Distribute procedures and ensures proper training for personnel after initial customer account procedures.
• Ensure cross-training of administrative personnel on monthly reports.
• Ensure accurate inventories and reconciliations are completed timely.
• Maintain important legal and customer documents at regional level.
• Develop and coordinate special events within the region.
• Review regional aged accounts receivable.
• Initiate sales calls on administrative concerns with accounts.
• Coordinate with Safety on theft and injuries reporting.
• Produce reports including weekly Flash and P&L review.
• Assist in audits to ensure facility compliance.
• Assist on projects as directed by Regional VP.

Connaissances

Analytical & mathematical skills

Excellent oral and written comms

Bilingual Spanish (preferred)

Adaptability to changing environments

Confidentiality awareness

Formation

High School Diploma

Associates Degree preferred

Outils

KRONOS

Payroll systems

MS Office

Description du poste

NFI is seeking a Regional Customer Service Manager / Administrative Supervisor in Woodridge, IL. The role oversees regional administrative functions, MIS for office systems, and staff training, reporting to the Regional Vice President Distribution.

Responsibilities include cross-training, inventory reconciliations, and generating weekly reports such as P&L reviews. Requires 10+ years of supervisory experience and MS Office proficiency; bilingual Spanish preferred.