Distribution Customer Service Specialist

NFI Industries; North Aurora (IL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Wellness program

Life Insurance

Paid Time Off

Paid Parental Leave

Job summary

NFI Industries in North Aurora, IL is seeking a Distribution Customer Service Representative to handle customer inquiries, process orders and receipts, and manage complaints promptly and courteously. You will answer and route calls, greet visitors, and perform clerical duties as directed by the Customer Service Supervisor or Office Manager.

The role requires HS diploma, strong computer skills including MS Office, basic typing, familiarity with 10-key, and experience with shipping software such

Qualifications

• HS diploma or equivalent required.
• Strong computer knowledge including MS Office applications.
• Basic typing skills.
• Familiarity with 10-key.
• Shipping software systems including UPS and Federal Express.
• Excellent oral and written communication skills.
• Excellent customer service skills.
• Must be able to work in varying facility conditions.
• Ability and availability to work irregular or extended hours including nights, weekends and potentially holidays as needed.

Responsibilities

• Interacts with customers to respond to inquiries and complaints about work orders, invoices, shipments, and inventory in a courteous manner.
• Processes and inputs all customer orders.
• Produces stock reports to verify product availability.
• Prepares shipping and tracing information for customers as required.
• Expedites orders by coordinating with Traffic and Operations departments.
• Ensures accurate invoicing and maintains related paperwork and files.
• Maintains damage records and back order logs.

Skills

MS Office

Typing

10-key

Customer service

Written & verbal communication

Education

HS diploma or equivalent

Tools

UPS

FedEx shipping systems

Job description

NFI Industries in North Aurora, IL is seeking a Distribution Customer Service Representative to handle customer inquiries, process orders and receipts, and manage complaints promptly and courteously. You will answer and route calls, greet visitors, and perform clerical duties as directed by the Customer Service Supervisor or Office Manager.

The role requires HS diploma, strong computer skills including MS Office, basic typing, familiarity with 10-key, and experience with shipping software such