Distribution & Order Support Specialist

NFI Industries; Aurora (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

NFI Industries in Aurora, IL is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and coordinate shipments with the traffic and operations teams. You will maintain accurate records, assist with invoicing, and provide timely updates to customers.

The role requires a high school diploma, proficiency with MS Office, typing, 10-key, and experience with shipping software (UPS, FedEx). Flexibility for extended hours is needed.

Qualifications

• HS diploma or equivalent required.
• Strong proficiency with MS Office.
• Typing skills and familiarity with 10-key.
• Experience with shipping software including UPS/FedEx.
• Excellent oral and written communication and customer service.
• Ability to work irregular or extended hours including nights, weekends, or holidays.

Responsibilities

• Interacts with customers to respond to inquiries and handle complaints.
• Processes and inputs all customer orders.
• Produces stock reports to check product availability.
• Prepares shipping and tracing information for customers.
• Coordinates special and last-minute shipping with Traffic and Operations.
• Maintains records and files for orders and invoicing.
• Acts as liaison between warehouse, office, and customers regarding orders and payments.

Skills

MS Office

Typing

10-key

Communication

Customer service

Flexibility

Flexible hours

Education

HS diploma or equivalent

Tools

UPS

FedEx

Job description

NFI Industries in Aurora, IL is seeking a Distribution Customer Service Representative to handle inquiries, process orders, and coordinate shipments with the traffic and operations teams. You will maintain accurate records, assist with invoicing, and provide timely updates to customers.

The role requires a high school diploma, proficiency with MS Office, typing, 10-key, and experience with shipping software (UPS, FedEx). Flexibility for extended hours is needed.