Regional Customer Service Manager - Field & Warranty Ops

MITER Brands; Temecula (CA); On-site; USD 96,000 - 120,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Tuition reimbursement

Life insurance

Disability insurance

Dental insurance

Vision insurance

Team member discount program

Job summary

Milgard Windows & Doors, part of MITER Brands, seeks a Manager, Customer Service to lead a regional customer care and field service operation in Southern California and the Desert Mountain region. You will supervise 50+ employees and partner with Manufacturing, Quality, Sales, and Operations to deliver exceptional service.

This on-site role in Temecula requires strong leadership, accountability, and the ability to balance customer satisfaction with cost management while driving process

Qualifications

• 5+ years of customer service leadership experience.
• 5+ years of people management experience.
• Experience leading teams of 50 or more employees.
• Demonstrated success resolving escalated customer issues and complex service-related challenges.
• Strong critical thinking, problem-solving, and decision-making skills.
• Experience managing departmental budgets and operational performance.
• Ability to effectively prioritize and manage multiple responsibilities in a fast-paced environment.
• Excellent communication, coaching, and relationship-building skills.
• Proficiency with Microsoft Office applications and CRM systems.

Responsibilities

• Lead customer care, warranty, and field service operations across the Southern California and Desert Mountain regions, including Las Vegas, Arizona, Utah, Colorado, and New Mexico.
• Lead and develop a customer service and field service organization of 50+ employees.
• Coach, mentor, and develop supervisors, coordinators, service professionals, and field service teams to drive engagement, accountability, and performance.
• Leverage leadership through supervisors and team leads to support team effectiveness and goals.
• Serve as the escalation point for complex customer concerns, ensuring timely resolution.
• Drive customer satisfaction by creating a service-focused culture and ensuring a positive customer experience throughout the service lifecycle.

Skills

Leadership

People management

Customer service

Budget management

CRM proficiency

Data analytics

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Oracle

CRM systems

Job description

Milgard Windows & Doors, part of MITER Brands, seeks a Manager, Customer Service to lead a regional customer care and field service operation in Southern California and the Desert Mountain region. You will supervise 50+ employees and partner with Manufacturing, Quality, Sales, and Operations to deliver exceptional service.

This on-site role in Temecula requires strong leadership, accountability, and the ability to balance customer satisfaction with cost management while driving process