Customer Service Representative I -Temecula, CA

Milgard Manufacturing LLC; Temecula (CA); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Team Member Discount Program

Job summary

MITER Brands is seeking a Customer Service Representative I in Temecula, CA, onsite weekday schedule. You will resolve warranty inquiries, coordinate service solutions, and communicate clearly from first contact through resolution, supporting builders, contractors, and homeowners while collaborating with internal teams to drive efficient outcomes.

The role emphasizes high-volume customer service, dispatch coordination, and professional judgment in handling sensitive payments and data.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service or scheduling/dispatch experience preferred.
• Experience in manufacturing, building materials, construction, or service industries is a plus.
• Experience in windows, millwork, or warranty processes is helpful but not required.

Responsibilities

• Resolve warranty inquiries and coordinate service solutions.
• Ensure clear, timely communication from first contact through resolution.
• Support builders, contractors, and homeowners while partnering with internal teams to drive outcomes.
• Schedule and dispatch field service technicians to meet service timelines.

Skills

Customer communication

Problem solving

Organization

Time management

Dispatch coordination

Collaboration

Professional judgment

Education

High School Diploma

Job description

Job Description Customer Service Representative - Milgard Windows & Doors (Part of MITER Brands) Temecula, CA | Onsite Monday–Friday | 7a.m-4p.m OR 8:00 a.m. – 5:00 p.m. Hourly Pay: $22.50-$26/hr (based on experience)

Role Purpose

The Customer Service Representative I plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction.

About MITER Brands

MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service for our customers and our team members.

Core Skills (Required)

• Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and email
• Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution
• Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups
• Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
• Scheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines
• Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues
• Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly

Transferable & Learnable Skills

• Learning product knowledge related to windows, doors, and warranty processes
• Navigating internal systems to track warranty claims, service requests, and payments
• Dispatching and scheduling field service technicians across assigned regions
• Communicating service timelines and setting clear customer expectations
• Prioritizing and adjusting schedules to accommodate urgent or changing service needs
• Adapting to shifting priorities while maintaining service quality

What Success Looks Like

• Customer inquiries are resolved accurately and within expected timelines
• Warranty claims are validated and processed efficiently
• Field technicians are scheduled and dispatched effectively to maximize service efficiency
• You are able to successfully manage a high-volume workload without sacrificing quality or customer experience
• Customers feel informed, supported, and confident throughout the process
• Internal partners receive complete, timely information to support resolution
• Service commitments and quality standards are consistently met

1-3 years of previous customer service or scheduling/dispatch experience preferred.

Tools & Work Environment

High-volume phone and email communication with customers Internal service, dispatching/scheduling, and payment systems Cross‑functional collaboration with Field Service, Sales, Leadership, and Engineering Fast‑paced, customer‑focused environment requiring flexibility and professionalism

Education & Experience (Flexible)

High school diploma or equivalent required Customer service, dispatching, scheduling, or coordination experience preferred Experience in manufacturing, building materials, construction, or service industries is a plus Experience in windows, millwork, or warranty processes is helpful but not required

Why Join MITER Brands?

• Stable weekday schedule
• Competitive hourly pay
• Opportunity to work with trusted, nationally recognized brands
• Supportive, team‑oriented environment
• Clear career growth opportunities into roles such as Senior Customer Service, Dispatch/Operations, or Inside Sales
• Hands‑on training and development to expand your skills in customer service, operations, and scheduling
• A role where your work directly impacts customer satisfaction and business success

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

• Health & Wellness
• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Financial Protection
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Additional Benefits Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure: The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

WE HAVE ONE PURPOSE: BUILD THE MOST VALUED WINDOW AND DOOR BRAND IN AMERICA. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.