Customer Service & Dispatch Specialist (Windows & Doors)

Milgard Manufacturing LLC; Temecula (CA); On-site; USD 31,000 - 36,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Paid time off

Team Member Discount Program

Job summary

MITER Brands is seeking a Customer Service Representative I in Temecula, CA, onsite weekday schedule. You will resolve warranty inquiries, coordinate service solutions, and communicate clearly from first contact through resolution, supporting builders, contractors, and homeowners while collaborating with internal teams to drive efficient outcomes.

The role emphasizes high-volume customer service, dispatch coordination, and professional judgment in handling sensitive payments and data.

Qualifications

• High school diploma or equivalent required.
• 1-3 years of customer service or scheduling/dispatch experience preferred.
• Experience in manufacturing, building materials, construction, or service industries is a plus.
• Experience in windows, millwork, or warranty processes is helpful but not required.

Responsibilities

• Resolve warranty inquiries and coordinate service solutions.
• Ensure clear, timely communication from first contact through resolution.
• Support builders, contractors, and homeowners while partnering with internal teams to drive outcomes.
• Schedule and dispatch field service technicians to meet service timelines.

Skills

Customer communication

Problem solving

Organization

Time management

Dispatch coordination

Collaboration

Professional judgment

Education

High School Diploma

Job description

MITER Brands is seeking a Customer Service Representative I in Temecula, CA, onsite weekday schedule. You will resolve warranty inquiries, coordinate service solutions, and communicate clearly from first contact through resolution, supporting builders, contractors, and homeowners while collaborating with internal teams to drive efficient outcomes.

The role emphasizes high-volume customer service, dispatch coordination, and professional judgment in handling sensitive payments and data.