Customer Service Representative

MITER Brands; Strathearn (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Competitive hourly pay

Health benefits

401(k) with company match

Paid time off

Career growth opportunities

Job summary

MITER Brands, Milgard Windows & Doors, is hiring a Customer Service Representative in Simi Valley, CA. Onsite role Mon-Fri, 8:00 am–5:00 pm, hourly pay $24.00–$26.00 based on experience. You will resolve warranty inquiries and coordinate service while supporting builders, contractors, and homeowners.

The role emphasizes clear communication with internal teams, accurate documentation, and efficient scheduling to meet service timelines and customer expectations.

Qualifications

• High school diploma or equivalent required; customer service or scheduling experience preferred.
• Experience in manufacturing/building materials or service industries is a plus.
• Experience with windows, millwork, warranty processes is helpful but not required.

Responsibilities

• Resolve warranty inquiries and coordinate service solutions.
• Communicate clearly with builders, contractors, and homeowners.
• Schedule and dispatch field technicians to meet service timelines.
• Maintain accurate documentation and timely follow ups.

Skills

Customer communication

Problem solving

Organization & accuracy

Time & priority management

Scheduling & dispatch coordination

Collaboration

Professional judgment

Education

High school diploma

Customer service/dispatch/coordination experience

Tools

Dispatching systems

Scheduling software

Internal CRM

Job description

Job Description

Customer Service Representative – Milgard Windows & Doors (Part of MITER Brands) – Simi Valley, CA | Onsite Monday–Friday | 8:00 a.m. – 5:00 p.m. | Hourly Pay: $24.00 – $26.00 (based on experience)

Role Purpose

The Customer Service Representative plays a key role in delivering an exceptional customer experience by resolving warranty inquiries, coordinating service solutions, and ensuring clear, timely communication from first contact through resolution. This role supports builders, contractors, and homeowners while partnering closely with internal teams to drive efficient outcomes and high customer satisfaction.

About MITER Brands

MITER Brands is one of the nation’s leading manufacturers of vinyl windows and patio doors, with trusted brands including Milgard, MI Windows & Doors, and PGT Innovations. With manufacturing facilities across the U.S., we are committed to innovation, quality, and delivering exceptional service — for our customers and our team members.

Core Skills (Required)

• Customer Communication: Ability to communicate clearly, professionally, and empathetically via phone and email
• Problem Solving: Ability to assess customer concerns, determine appropriate next steps, and drive resolution
• Organization & Accuracy: Strong attention to detail when managing requests, documentation, and follow‑ups
• Time & Priority Management: Ability to manage multiple requests while meeting deadlines in a fast‑paced environment
• Scheduling & Dispatch Coordination: Experience coordinating schedules, managing appointments, and optimizing technician routing to meet service timelines
• Collaboration: Ability to work effectively with cross‑functional teams to resolve customer issues
• Professional Judgment: Ability to handle sensitive situations, payments, and customer data responsibly

Transferable & Learnable Skills

• Learning product knowledge related to windows, doors, and warranty processes
• Navigating internal systems to track warranty claims, service requests, and payments
• Dispatching and scheduling field service technicians across assigned regions
• Communicating service timelines and setting clear customer expectations
• Prioritizing and adjusting schedules to accommodate urgent or changing service needs
• Adapting to shifting priorities while maintaining service quality

What Success Looks Like

In this role, success means:
Customer inquiries are resolved accurately and within expected timelines.
Warranty claims are validated and processed efficiently.
Field technicians are scheduled and dispatched effectively to maximize service efficiency.
You are able to successfully manage a high-volume workload without sacrificing quality or customer experience.
Customers feel informed, supported, and confident throughout the process.
Internal partners receive complete, timely information to support resolution.
Service commitments and quality standards are consistently met.

Education & Experience (Flexible)

High school diploma or equivalent required. Customer service, dispatching, scheduling, or coordination experience preferred. Experience in manufacturing, building materials, construction, or service industries is a plus. Experience in windows, millwork, or warranty processes is helpful but not required.

2–3 years of previous customer service or scheduling/dispatch experience preferred.

Tools & Work Environment

High-volume phone and email communication with customers
Internal service, dispatching/scheduling, and payment systems
Cross‑functional collaboration with Field Service, Sales, Leadership, and Engineering
Fast‑paced, customer‑focused environment requiring flexibility and professionalism

Why Join MITER Brands?

• Stable weekday schedule
• Competitive hourly pay
• Opportunity to work with trusted, nationally recognized brands
• Supportive, team‑oriented environment
• Clear career growth opportunities into roles such as Senior Customer Service, Dispatch/Operations, or Inside Sales
• Hands‑on training and development to expand your skills in customer service, operations, and scheduling
• A role where your work directly impacts customer satisfaction and business success

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals. We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work‑life balance.

• Health & Wellness Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Financial Protection Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Additional Benefits Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

Equal Opportunity

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.

Our Mission

WE HAVE ONE PURPOSE: BUILD THE MOST VALUED WINDOW AND DOOR BRAND IN AMERICA. But, like all great things, that journey starts by bringing together a team of the most passionate, experienced and dedicated window experts in the industry. From our team to our customers and our communities, we strive to inspire deeper engagements and new possibilities for all. Because we believe that business is always personal.