Regional Customer Care Trainer - Onboarding & Excellence

SuperCare Health (USA); Albuquerque (NM); In loco; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical

Vision

401K

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Observed Holidays

Descrizione del lavoro

SuperCare Health is seeking an Area Customer Care Trainer to drive training excellence for regional care teams. You will lead onboarding, facilitate training on workflows and systems, and coach staff to ensure competence and confidence.

This role involves collaboration with leadership and SMEs to update materials and implement new training solutions. Ideal candidates have 2+ years in customer care or training coordination, strong communication skills, and a healthcare operations background.

Competenze

• 2+ years in customer care, healthcare operations, or training coordination.
• Proven ability to train individuals and small groups.
• Strong understanding of customer service workflows and systems used at SuperCare Health.
• Excellent communication, presentation, and interpersonal skills.

Mansioni

• Lead onboarding programs for new hires in the area, including hands-on training and shadowing.
• Deliver training on company values, workflows, systems (CRM/EMR), and SOPs.
• Monitor progress and provide coaching or retraining to ensure competence.
• Collaborate with leaders to keep training content up-to-date and impactful.

Conoscenze

Customer care

Training facilitation

Coaching

CRM systems

Strumenti

CRM

EMR

Descrizione del lavoro

SuperCare Health is seeking an Area Customer Care Trainer to drive training excellence for regional care teams. You will lead onboarding, facilitate training on workflows and systems, and coach staff to ensure competence and confidence.

This role involves collaboration with leadership and SMEs to update materials and implement new training solutions. Ideal candidates have 2+ years in customer care or training coordination, strong communication skills, and a healthcare operations background.