Area Customer Care Trainer

SuperCare Health (USA); Albuquerque (NM); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical

Vision

401K

Paid Training

Paid Time Off

Sick Time

Employee Referral Reward Program

Employee Discount Program

Observed Holidays

Job summary

SuperCare Health is seeking an Area Customer Care Trainer to drive training excellence for regional care teams. You will lead onboarding, facilitate training on workflows and systems, and coach staff to ensure competence and confidence.

This role involves collaboration with leadership and SMEs to update materials and implement new training solutions. Ideal candidates have 2+ years in customer care or training coordination, strong communication skills, and a healthcare operations background.

Qualifications

• 2+ years in customer care, healthcare operations, or training coordination.
• Proven ability to train individuals and small groups.
• Strong understanding of customer service workflows and systems used at SuperCare Health.
• Excellent communication, presentation, and interpersonal skills.

Responsibilities

• Lead onboarding programs for new hires in the area, including hands-on training and shadowing.
• Deliver training on company values, workflows, systems (CRM/EMR), and SOPs.
• Monitor progress and provide coaching or retraining to ensure competence.
• Collaborate with leaders to keep training content up-to-date and impactful.

Skills

Customer care

Training facilitation

Coaching

CRM systems

Tools

CRM

EMR

Job description

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

What We’re Looking For:

SuperCare Health is seeking a passionate and knowledgeable Area Customer Care Trainer to drive training excellence within our regional customer care teams. This role is pivotal in enhancing performance, ensuring process compliance, and elevating the new hire experience through structured onboarding and ongoing skills development.

The Area Customer Care Trainer will collaborate closely with leadership and Subject Matter Experts (SMEs) to assess training needs, update existing programs, and implement new training solutions aligned with business priorities and customer service standards.

What You’ll Do:

Onboarding & Training Facilitation

Conduct comprehensive onboarding programs for new hires in the assigned area, traveling as needed to support with hands‑on training facilitation and shadowing

Facilitate training on company values, core customer care workflows, systems (e.g., CRM, EMR), and standard operating procedures

Monitor new hire progress and provide coaching or retraining as needed to ensure competence and confidence

Workflow & Process Training

Collaborate with operational leaders and quality teams to stay updated on changes in customer care workflows, policies, and tools

Create, revise, and maintain training content, job aids, and documentation that reflect current practices and expectations

Organize refresher sessions and ongoing education to address knowledge gaps, compliance updates, and performance trends

Support weekend assignments as needed or scheduled

Support area with order process in the event they are delayed

Perform all other duties assigned and required by Department Leadership

SME Coordination & Support Deployment

Identify, engage, and deploy local Subject Matter Experts (SMEs) to support training delivery and reinforcement efforts

Ensure SMEs are equipped with up‑to‑date materials and align with standard training approaches

Serve as a liaison between area teams and central training leadership to maintain consistency and quality

Training Evaluation & Improvement

Assess the effectiveness of training programs using feedback, performance data, and direct observation

Recommend and implement improvements to enhance learning outcomes and operational efficiency

Maintain training records and ensure documentation compliance with internal and external standards

This role may be a fit if you have..

2+ years of experience in customer care, healthcare operations, or training coordination

Demonstrated ability to train individuals and small groups effectively

Strong understanding of customer service workflows and systems used at SuperCare Health

Excellent communication, presentation, and interpersonal skills

Self‑starter with strong organizational and time‑management skills

Healthcare industry experience or knowledge of DME/HME operations is a plus

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre‑employment Drug and TB Tests

• Medical
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
• Paid Training
• Paid Time Off
• Sick Time
• Employee Referral Reward Program
• Employee Discount Program

What SuperCare Health is About

‘SuperCare Health is a comprehensive, post‑acute care, respiratory services company, focused on managing high‑risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest‑rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high‑risk, post‑acute respiratory patients through our high‑touch clinical team and high‑tech, innovative solutions. Our end‑to‑end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in‑home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re‑admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

Connect With Us!

Company Website:https://supercarehealth.com/

Company Business Hours - 8:30 AM – 5:30 PM PST