Customer Excellence Specialist (Onboarding & Training)

Assa Abloy Ab; Arizona; Hybrid; USD 52,000 - 74,000; Full time

Job summary

ASSA ABLOY Global Solutions is seeking a proactive Customer Excellence Specialist to manage customer journeys from onboarding to ongoing support. You’ll build trusted relationships, address client needs, and collaborate with cross-functional teams to ensure successful implementation and ongoing satisfaction.

You will travel to construction sites, provide trainings, and support deployments, balancing multiple priorities in a fast-paced environment while maintaining a customer-first mindset.

Qualifications

• 1+ years in customer success, account management, customer support, sales support, or related role.
• Experience supporting B2B customers.
• Experience delivering training, onboarding, or product demonstrations preferred.
• Construction tech, SaaS, software, or tech industry experience is a plus.

Responsibilities

• Build trusted relationships with customers and be their primary contact.
• Proactively understand business needs, identify opportunities, and maximize adoption of Biosite solutions.
• Deliver exceptional customer experience through timely communication and follow-through.
• Partner with internal teams to advocate for customer needs and drive outcomes.
• Lead onboarding activities and conduct training sessions to help customers use Biosite products.

Skills

Customer success

Account management

Training delivery

Construction tech

Job description

ASSA ABLOY Global Solutions is seeking a proactive Customer Excellence Specialist to manage customer journeys from onboarding to ongoing support. You’ll build trusted relationships, address client needs, and collaborate with cross-functional teams to ensure successful implementation and ongoing satisfaction.

You will travel to construction sites, provide trainings, and support deployments, balancing multiple priorities in a fast-paced environment while maintaining a customer-first mindset.