Healthcare Customer Success Manager: Onboarding & Expansion

Regard; Miami (FL); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Equity

Annual bonus

Health benefits

PTO 18 days

Wellness budget

Team retreat

Sabbatical

One Medical subscription

Job summary

Regard is seeking a Customer Success Manager to own the full customer journey from integration and onboarding to renewal and expansion, coordinating with implementation, sales, marketing, training, product and technical teams for a world-class client experience.

The role requires recent experience with clinical leaders in acute care and Epic or Cerner EHR integrations, and offers equity, an annual bonus, comprehensive health benefits, PTO, and travel opportunities.

Qualifications

• 3+ years professional experience in healthcare customer success
• Experience with the acute care setting within the past 2 years
• Experience with inpatient Epic or Cerner EHR integrations in the past 2 years
• Expert in leading meetings with healthcare client stakeholders and leadership at large health systems
• Strong proficiency in Excel, analytics, and modeling
• Track record of fostering productive, long-term business partnerships
• Must be based in MT, CT, or ET time zones, located within 50 miles of a major airport
• Willing to travel to client sites as needed (up to 30%)

Responsibilities

• Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion
• Establish clear retention goals and renewal milestones for the client Regard team to work toward
• Build and foster relationships with client leadership to position them as product promoters and champions so they can share the product's benefit and value across users and stakeholders
• Review and monitor customer user feedback and concerns and seek to improve all aspects of the customer experience
• Lead project progress tracking across internal development teams and client stakeholders to ensure timely and effective delivery
• Maintain a detailed understanding of Regard products and services, assist customers with questions and suggest the best solution for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Skills

Healthcare CS

Communication

Excel & analytics

Stakeholder management

Travel up to 30%

Tools

Epic

Cerner EHR

Job description

Regard is seeking a Customer Success Manager to own the full customer journey from integration and onboarding to renewal and expansion, coordinating with implementation, sales, marketing, training, product and technical teams for a world-class client experience.

The role requires recent experience with clinical leaders in acute care and Epic or Cerner EHR integrations, and offers equity, an annual bonus, comprehensive health benefits, PTO, and travel opportunities.