Regional Channel Manager, CS Connect Program

CaesarStone, Ltd.; Norwood (MA); Hybrid; USD 45,000 - 55,000; Full time

Job summary

CaesarStone, Ltd. seeks a regional sales support professional to catalyze US sales teams by shaping the framework and presentation of the managed program for key customers. This hybrid, administratively focused role supports smooth sales processes and serves as a centralized resource across regions.

The position emphasizes presenting program concepts, guiding customers through deliverables, and collaborating with Marketing to enhance materials and incentives. Travel is substantial.

Qualifications

• 3-5 years’ experience in account management or business development.
• Bachelor’s Degree in Business Administration, Marketing & Communications or related field.
• Dynamic and sharp with attention to detail and strong problem-solving skills.
• Previous CRM experience is a strong advantage.
• Ability to work in a team environment as well as independently.
• Strong analytical skills and sound professional judgment.
• Proven track record in providing high quality customer service.
• Punctual and reliable to complete tasks on time.
• Able to work with tight deadlines in a multi-task, high priority environment.
• Excellent communication, collaboration and results orientation skills.
• Solid working knowledge of programs, databases, Microsoft software (Outlook, Word, Excel, Oracle)

Responsibilities

• Act as central point person for the US sales regions in developing the framework and presentation of the managed program for key customers.
• Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations.
• Participate in meetings (in person or virtual) with potential large and/or strategic customers.
• Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes.
• Work with Marketing and Sales Leads to continue to enhance presentation materials to ensure success of the program.
• Develop incentives, call to action emails and go to market strategies to retain current customers and acquire new ones.
• Develop channels to capture ongoing customer feedback; collect and analyze feedback results and present findings to stakeholders.
• Identify opportunities for innovation and continuous improvement with the managed program.
• Participate in regional or national Conventions and Trade Shows to promote the CS Connect program.
• Work with Marketing and Sales Leads to continue to enhance presentation materials; work with Channel Marketing and Sales Program Leaders on incentives and go-to-market strategies.
• Other duties as assigned.

Skills

Excellent communication

Strong analytical skills

Problem-solving skills

Teamwork

Attention to detail

CRM experience

Customer service

Time management

Interpersonal skills

Microsoft Office

Education

Bachelor’s Degree in Business Administration, Marketing & Communications or related field

Tools

Microsoft Office (Outlook, Word, Excel)

Oracle

CRM systems

Job description

CaesarStone, Ltd. seeks a regional sales support professional to catalyze US sales teams by shaping the framework and presentation of the managed program for key customers. This hybrid, administratively focused role supports smooth sales processes and serves as a centralized resource across regions.

The position emphasizes presenting program concepts, guiding customers through deliverables, and collaborating with Marketing to enhance materials and incentives. Travel is substantial.